"Always have the right parts for my older Toyotas "
"I ordered a part online for my car on Toyota.com and it was ready later that day for pickup at West Coast. Staff was courteous and friendly. "
"Simple quick and easy. Ordered parts online paid for them and went to the dealership and picked them up. "
"Item arrived earlier than original date. Good packaging as well."
"Knowledgeable sales person assisted over the phone while placing my on line order. The part was delivered fast and accurate. Price was very reasonable."
"Great help was amazing no problem what’s so ever "
"Excellent customer service"
"I got charged 40dolaars for doing a refund and poor customer service "
"Great parts department!
Great communication for my order.
Thanks"
"Kevin was they best sales person I’ve ever worked with. We as a family have purchased 4 cars at West Coast Toyota. All the sales people have been great. However, Kevin went above and beyond to help seal the deal. Thank you Kevin it was suppose to be 5 stars for both catagories but it won’t let me change"
"Needed alternator. Greatful for fast service and special price. "
"Hey, your parts guy is amazing! Calm and nice. BUT, Making him ask for ID and Credit card is stupid!
Think about this: Who in the hell will walk all the way through your phalanx of sales people and all the way back into the far corner of your building, show the damn order number on the email ON MY PHONE, AND Already paid for it! ... and then need to prove who I am?!!
NO LOGIC TO THAT SYSTEM! Its not even paranoid, just plain Bureaucracy BS and does not make a new customer"
"I have ordered parts at WCT before and this time was a little special. I received a call from Jim asking me whether or not my washer fluid reservoir (jar) has a low level sensor stating that the jar I ordered was made for a sensor. My 1999 Tacoma did not have a sensor. He helped me avoid a problem and I really appreciate Jim and WCT for that type of service. WCT always have great prices when order online. "
"Need new front brake pads for Sienna van. Unfortunately the website has the wrong part number for the Sienna van and I didn't know it from the order. I put in my VIN info with the order. Jim Pittman at West Coast Toyota responded that I needed different part number as the original part number has been replaced. Jim helped me get everything straightened out and at a great price. Installed pads the next day and are a perfect fit. The four stars is for Jim reaching out and helping get everything correct with no hassle!
"
"Glad West Coast Toyota of Long Beach is very communicative. Picking up my parts was very simple. But giving the a customer a simple call to make sure everything is in order would be nice. 5/5"