"I ordered the Alice cosplay from Pandora Hearts on the 4th of December and it arrived on the 21st!! I needed it at the end of January and I am nothing but pleased! it came with everything it said it would and I knew where it was every step of the way, very glad I am able to have it finally! it fits and even though it's not super fancy handmade, it will work perfectly for what it is going to be used for! 100% recommend and would buy again!"

"One of the worst customer service I've ever dealt with. Not only did my package not arrive on time, it did not make it at all. This company is making me think they are a scam. I wrote to the chat asking for help and all they could offer was to check with my local post office, which I already did and my package is nowhere to be found. I received no refund and no exchange credit. Just left hanging with my money wasted. BEWARE OF BUYING ANYTHING FROM THIS COMPANY. "

"I paid an extra $30 for expedited shipping to guarantee to arrive by October 25th.
Tracking is showing it will not arrive until after Halloween. I paid over $70 for this costume and now I won't even get it in time"

"NEED TO DO A RETURN AND THEY ARE RADIO SILENT NO RESPONCE AT ALL. NEVER BUY HERE"

"They lie to you and don't send the item you purchased. I ordered the Urahara Hat and the one they sent was not the same as advertised and they did'nt even stitch it up evenly either. Do NOT use this company go elsewhere!"

"DO not custom order from this site, and do not use paypal to pay, as they have no buyer protection on custom orders. Workmanship is wonderful. Customer relations poor."