"Their delivery dropped off a 100 pound sofa on the first floor (I live on the 2nd). I hurt my back trying to carry it up and am going to sue this trash company."
"I purchased a total of 4 La-Z-Boy pieces. All from the James collection. Two Power-Remote-Headrest & Lumbar Recliners, one full reclining sofa, and one manual rocker. They were all delivered as Wayfair arranged. Upon setting up the sofa I noticed just above the handle mechanism a small portion of the leather was wrinkled. It was not bad enough to be ugly, but definitely noticeable. I contacted Wayfair and they went out of their way to make it right. I am 65 years old and not the easiest to please, and rarely make comments regarding purchases, but I just had to give Wayfair a well earned attaboy. They take care of their customers."
"I saw a great sofa on Joss and Main ( a Wayfair brand) it was the right color and advertised on sale as $399.00 Awesome! When I clicked to add it to add it to my shopping cart the price changed to$514.00. I contacted customer service and was told that the thumbnail said " as low as". I took a screenshot and sent it again to customer service to show it didn't say " as low as " it showed a gray sofa at $399.00. I was told that they " we're sorry for my frustration, but the price remains. This is how we do business. I reached out to them one more time before contacting the AG s office of consumer affairs. This is a classic example of bait and switch. "This is how we maintain our margins" and "we have no intention of changing the price" I am going to contact corporate headquarters in Boston to let them know what I think of their business practices. FYI Wayfair brands netted 6.2 billion in FY2017"
"To clarify the situation leading to my refund:
In no way was "order ######## not right for me". This couch would have been splendid had it arrived when promised. I ordered it on Nov 10th and was hoping to have it in time for family arriving for Thanksgiving. After that didn't happen I thought - okay, well at least I will have it in time for the holidays, and planned to have it when I held our annual Christmas Party on Dec 22. Still nothing.
After not receiving it I spoke to your service team and was promised to have it by January 3rd, and when I spoke to the trucking company, was assured I would have it by January 6th at the latest.
Today I phoned and was told the delivery was scheduled for this coming Saturday. Unfortunately we are leaving town for 3 weeks starting this Thursday and there will not be anyone here to receive the couch, or even to help the delivery driver (as we had promised we would be here to help offload the couch, etc.).
The problem lies not with Wayfair, but with who you have contracted in Colorado to do your deliveries. If you look at your tracking information, you will see that they have had my couch at their location in Colorado Springs since December 14, 2018. We are 2 1/2 hours away from Colorado Springs. The roads have been clean and dry except for a few days of snow, and even then the snowplows took care of the highways immediately. We live right off of Highway 285 and have easy access to deliveries. We are also here all the time (it is our business as well as our home). We are here to help with the off loading of any delivery as well.
To say that I am extremely dissappointed (with Wayfair) is putting it mildly. I could not recommend this company after this experience."
"For a variety of reasons, the shipping process for a five-item shipment was a disaster. Wayfair's customer service could not care less. Wayfair would not event contact the shipper that it selected to determine why four out of five items were never delivered."
"Quick to dispatch poor quality goods which were returned same day. 29th November these goods were returned and I still await refund. Promised of credit last week still have not materialised so I am chasing again today. Shipping cost will be deducted apparently. Never again ! "
"I placed an order for 2 items though Wayfair. The 1st item I ordered was curtains & the color was not as described so they wouldn't match my stuff so I returned them & I had to pay for the return shipping even though Wayfair didn't accurately describe them.. Not cool, but not a big deal either. (I was able to get a refund on the return shipping through Paypal.) The 2nd item was a bed frame & it looks awesome - exactly as expected, BUT some of the welding dripped into the screw sockets so it was stripping the screws on the legs. I contacted Wayfair's customer support to order just 3 replacement parts (the footboard & 2 legs). The rep was pretty quick to respond & said they would send out the replacement parts at no charge to me. I placed the order on October 25th, got the details worked out with the rep on November 19th, the replacement parts were supposedly shipped on November 21st, & expected delivery date was November 26th. 2 days after I was supposed to receive the items, I emailed the rep I was talking to before to ask why I hadn't received my items yet. No response. The following day I contacted Fedex to see if there was an error on their part & they informed me that Wayfair only created a shipping label, but Fedex never received the package to be shipped. I immediately contacted Wayfair's customer service again. This time I was told that I would be contacted by a manager within a couple of days to resolve the issue. I never heard from a manager, but (4 business days later) I received an email saying that my package was lost in transit & that they ordered replacements again & that I would receive them by December 10th. Then today I received an email saying that the item is on backorder & I won't receive the replacement parts until January 22nd. So it will be nearly 3 months before I will supposedly receive the replacement parts since the date I placed the order... OH & I can't even review the item on their website until I have received those parts, so I can't even warn others about this ridiculous experience. Fortunately, my dad was able to get the pieces together so I can still use the bed, but we are worried about the integrity of the bed & that we may not be able to reassemble the bed after disassembling it when I eventually move. I was super excited about the products I purchased & I fully anticipated buying more from Wayfair in the future & I already recommended people to them. However, after all of this I will never shop there again & I highly discourage anyone else from doing so."
"They advertised that shipping is free but when we initiated return they said that they will charge the shipping cost. Very bad, it's not going to survive with such a policy. "
"The product I received was incredibly cheap and was falling apart. I issued a return and guess what? I have to pay for return shipping. I was so excited to discover this site.. never again."
"As a new customer, I ordered a product from Wayfair.com. Originally it stated that the item would arrive within a couple of days. After I placed the order I got a notice that said it wouldn't arrive for over a week. So I cancelled the order and found the same item on Amazon which I received the next day and at a better price. I also ordered a second furniture item from Wayfair that same day. After placing it I read a couple of reviews that implied it was not a quality item and was also sized more for a child than an adult. So I cancelled that order right away and confirmed it with a phone call to customer service. A day or two later I received both cancelled items and also discovered that one of them had been charged to my new Wayfair credit card without my permission. (Originally I had made payment with my debit card.) I returned both items the same day they arrived and spoke with customer service who said they'd cancel the payment charged on my Wayfair credit card. After so many mistakes in a short period of time, I asked them to close my account. I decided that Wayfair didn't seem to have very good communication between departments and as a whole seemed disorganized. I thought at that time that my account was all paid up but I discovered later that I still had a small balance due from an earlier purchase. So I confirmed with customer service the total amount due and then went online and made the full payment that same day. A month later I received a new bill stating that my payment had been a day late and they were then charging me a $25 late fee with interest on top of it. After reaching out again to customer service they stated that even though I had been told what my current balance was at the time of payment and in spite of them failing to inform me of a possible late fee and even though I paid the balance stated online, there was nothing they could do since the account had been closed. In order to avoid future late fees and charges, I'd have to pay the new balance due. I paid the extra charges begrudgingly and mentioned that I'd be writing this review. So, I'm through with the dismal, shortlived Wayfair experience. I'm sticking with Amazon from now on."
"See photo. They didn’t honor this deal because according to a phone conversation I had as to why payment and order was cancelled, they made a mistake on pricing. Really?! Yeah it was a good deal, but they advertise 70% percent deals all the time. Mistake in pricing or not, this shows a lack of business integrity. It’s one thing if a company doesn’t match competitors prices, it’s another when they don’t honor their own."
"Order couch and keep pushing delivery date and haven’t updated shipping app. Still shows it in California but was told today it was in Texas. We shall see. Wished we had checked these complaints out first. "
"Whenever I need something new for my house, I always look at Wayfair first. They have a good selection of decent quality products and I'm usually not disappointed. When I re-did my home office, I got a really nice file cabinet, lamp, pillows, heated blanket, and portable table from their website. I've bought bedspreads for my mother-in-law (who is in assisted living and needed her linens replaced). Over the years, I must have shopped at Wayfair a dozen times for various things. I've never bought a major large piece of furniture from them, so I can't speak about that sort of experience. But for small to medium sized things, I've found them reliable."
" They are crooks. Products are cheap, customer service is horrible. They charged me shipping on an item I returned that wasn't what I ordered. You can return it but they will charge you for shipping. will never do business with them again"
"Great service! Will use again."