"I ordered a cabinet and never showed up on the day it was suppose to be delivered. After numerous calls they told me it was lost. Complete waste of my day. A good company would have called me right away, so I didn't have to sit around all day."
"I placed an order for a Christmas gift for my wife and the order went through fine. The product did not arrive within the specified time line so i called Wayfair to check on the order. They told me that the order was cancelled afterwards as it was flagged for potential fraud. I was told that an email was sent which i did not see because i saw the order confirmation and thought it was fine. Plus i don't check this email address frequently because of all the spam one gets from online shopping. I shop online tremendously and have never had an order cancelled for fraud after it was placed, never. I've had transactions not go through due to it being flagged for fraud, but i know immediately at that point and don't receive an order confirmation as i did here. Someone could have called me to inform me.
Being that this was a Christmas gift it was very important for me and this left me in a big bind because the item because no longer in stock on their website. Whats worse is that when i called wayfair to check on the order status the person on the phone could not help me otherwise and put it in their system for someone to call me back from the department that could help. I NEVER received a call, not even weeks after.
I've never had such a poor experience from a popular company like this and could not be more disappointed."
"I ordered some products from WAYFAIR for Christmas presents around first of December. The items arrived in a timely matter as was stated and I was impressed with the quality. I was afraid that the items would be of lesser quality because price was marked down. Normally dealing with online companies I have not had good luck but absolutely LOVE Wayfair! I will continue to do business with the company!!"
"I have bought several things from Wayfair and have been happy each time. "
"Excellent prices and quality of products"
"easy to put together and look great!"
"Very unhappy with Wayfair. I attempted to place a sale item in my cart on December 26th when within a few seconds the price changed to a higher price! I terminated the purchase at that time due to suspicion of Wayfair but ended up purchasing it at the higher price. Contacted Wayfair customer service A. Trevor but was simply told that the manufacturer controlled the pricing...not happy."
"Love the pieces that I ordered for my dining room! They look perfect with my table! They were just what I wanted and were as described on the website! "
"Wayfair s billing errors make for a bad customer experience. "
"I always come to Wayfair for any home goods or furniture needs! Great selection of styles to choose from at even greater prices for any type of budget. Their super timely shipping service & hassle-free return makes the online shopping experience such a breeze!!"
"Wayfair and their affiliates are wonderful companies to deal with. Excellent service, they stand behind their products and make shopping so convenient. Now that I am in my 80's I do most of my shopping on the Internet with these companies. You can trust them. "
"The television console is nice enough. The measurements are correct and looks like the photos on line. The delivery system is terrible! They do not mind setting a four hour window for you to wait only to keep changing it. Out delivery ended up being at 5:15 pm when our window was form 8-12 in the morning. At 4 pm they wanted to reschedule for another day and we refused."
"Quick, responsive and products are good quality, people easy to work with"
"Returning items without packing slips was difficult even for FedEx office staff! I have had great success with way fair merchandise. This was my first return. Probably will not order anything else in the near future."
"did not met my needs. could not find what i needed."