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Verified
1/5

2005-03-06

"I bought and paid for a AMD XP 3200+ processor, but WallaPC shipped me a 1.2 Ghz processor instead. I compared the serial number of the processor to the one on the invoice and they didn't match. I knew I should have gone to newegg.com and bought from them, but WallaPC had a lower price. I guess I got what I deserved, now I now know how they keep their prices low...they cheat the consumer!"

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Verified
1/5

2005-01-21

"Purchase a 3200 XP CPU from this vendor for $124, they send me a fake chip. I got a 2500 XP CPU, which is only worth $80 at this present moment. This is a very untrustworthy company, please do not shop here. It took them over a week and half to get my shipment to me, and it is a fake. I will be contacting the better business bureau, AMD fraudulent department, and also my credit card company to dispute the payment. Please, PLEASE if you are reading this do no purchase from this vendor."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support

Verified
1/5

2005-01-11

" Ordered a ATI X800 graphics card via phone from Germany. I was speaking to the manager to place this order and was told he would contact me to tell me the shipping charges after he totaled them. Two weeks, two e-mails and 5 phone calls later I still have no information about shipping charges or when the order will be shipped. I have left several messages for the manager to return my phone calls because he is the only one there who knows about the order and therefore is the only one who can help me. He has failed to return any call or e-mail any information to me. When we call we are always told the manager will be in in "one or two hours", even when we call more then once on the same day. Customer Service with this company is non-existant, shipping of items is slow at best, if you need any further assistance from them after you place your order don't expect to get it. I would recommend that you pay a little more and have the security of knowing that if you have any problems, questions, concerns, or need to speak with a representative of the company - you will be able to. I will never place an order with them again and can only wish those that do better luck and better service than I had."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2004-11-24

"Bottom line (for me:) Good prices, great sales support and fast shipping. I needed a replacement XP 3200 after getting a defective CPU from another vendor. (CPU worked, but had JPG/MPG processing defect that affected some older AMD procs and now appears to be affecting the XP 3200s as well.) Trimax did not offer expedited shipping on their website, but I called them and they said that, if I ordered with overnight shipping, they'd get the CPU shipped today. (It was late-afternoon when I ordered, so they did not have many business hours left to fulfill this commitment.) Their flexibility to customer needs got me out of an uncomfortable spot and I appreciate their customer focus in conducting business."

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Verified
5/5

2004-11-18

"Couldn't disagree more with the review below. I bought a Sapphire X800XT 256Mb video card form these guys and received the product in perfect working condition and as promised, in less than a week. In fact, the item was shipped in less than 8 hours! This company consistently shows up in the 1st or 2nd spot on pricewatch, answer emails, and provide package tracking. Free shipping on my item! I will definitely use them again and would highly recommend to others! "

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Verified
2/5

2004-11-14

"This company has a sharp looking website and very reasonable prices. However, they might have a problem with running credit cards. Mine was declined although I have more than enough balance available to cover the cost of the processor I ordered. Their website is a little irritating too, as IE nags you about installing Korean language packs in order to view the page properly. If a company markets primarily in the US (as they seem to), then what's the point of having Korean characters on the webpage. Despite the attractiveness of the layout, it gave their website a sort of "fly-by-night" feel. I probably won't order from them again, as my money apparently isn't any good there :-)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability