"The original waiting time for delivery was stated as 3-4 days. Then I was emailed saying 4-5 weeks. Then emailed again the day after saying if that was okay and that I should let them know, so I replied saying yes. I then got another email saying that the last sofa was sold and I'll now have to wait an extra 9-10 weeks for delivery, with a terrible offer of only 6% discount. I asked for 10% due to the long wait and the way they've messed us around, but I was given an ultimatum of - take it or leave it. Having looked at the reviews here, I'm thinking that this company are cowboys and not at all trustworthy. I'm apprehensive about the quality of the sofa once it finally arrives. "
"This outdoor dining set has exceeded all of my expectations. The rattan is gorgeous and feels incredibly well-made. The table is the perfect size for entertaining, and the chairs are so comfortable. The delivery process was seamless, and everything arrived in perfect condition. I'm thrilled with my purchase and would highly recommend this set to anyone."
"Received an item that quickly became faulty. Weilai Concept customer services absolutely refusing to repair, replace or refund the product, even though it is under warranty, even legally as they could do under the Consumer Act 2015.
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"From placing the order on the website to finally receiving the items, the entire process was very smooth. The furniture is meticulously crafted, and the attention to detail is impressive, making it look very high-end. I am very satisfied with this purchase."
"Really pleased with how fast the delivery was of my lovely brown chairs. Easy to assemble and so stylish, good price for such quality furniture."
"The sofa is perfect and so comfortable, it becomes a bed that is bigger than our bed and we love it! I was able to get it delivered within a week but we were away for the date and with one email I was able to push delivery back to the following week which was perfect. Delivery was fantastic, we were able to track it and knew exactly when it would arrive. Everything was perfect!"
"I recently got this amazing SB122 Two Seater Sofa Bed. It's really sturdy and comfortable, made with solid wood and soft fabric. What's cool is that it can easily transform from a sofa to a bed, and even a lounger! And the best part? It's so simple to use. I absolutely love it! It's like having three pieces of furniture in one!"
"Received a dining table yesterday. It is sturdy and compact, portable and good looking. It can be easily moved to a particular corner and occupies less space. Out and out a good buy."
"I brought a Sofa, and it is of outstanding quality, as I had anticipated.
Will last me a lifetime, in my opinion. The online ordering process was fantastic, but I later changed my mind and desired another colour this was not a problem.
Good service overall. Happy with my purchases. The sofa has lasted a long time and is of good quality."
"Perfect, very happy with my purchase and highly recommend it other people to buy it."
"My armchair was deliverd on time,Liked the build,packaging was very good. colour was nice liked it ,a bit of dent or scratch near one leg but its ok.overall this can be placed perfect at living room."
"Top-quality furniture, expert delivery, and assembly services. I couldn't have asked for a better experience. I love the dining set! The pricing is excellent, and the online ordering system made it easy to buy the correct number of chairs along with the table. I highly recommend them as a company."
"This was my initial purchase from this online store, and it turned out to be a worthwhile decision. The delivery exceeded my expectations, the items were securely packaged, in excellent condition, and of good quality, offering great value for money. The table looks wonderful, very nice colours. My only wish is that the table was available in a larger size than 30cm."
"My entire experience with WEI LAI Concept, from placing my order to delivery, was excellent. I was impressed by the competitive prices and the superb quality of the furniture I purchased. The customer service team kept me well-informed about the delivery schedule. I must also mention the delivery team, who were exceptionally polite and friendly. I would wholeheartedly recommend WEI LAI Concept and will certainly be a returning customer in the future."
"We ordered two sofas in December from weilai and the customer support there was great. Delivery arrived a couple of weeks ago, very pleased with the service and the sofas are beautiful. Just ordered an extra chair and footstool online and the process was equally smooth and hastle free, thoroughly recommend Loaf if you are looking for cool, comfortable furniture and great customer service."