"Very patient and understanding workers."
"I called with questions regarding Wrestlemania tickets. The woman was very helpful and assisted me with finding the best seats within my budget. I am extremely happy to be able to check Wrestlemania off my bucket list."
“We're thrilled to hear that we've been a part of helping you attend a once-in-a-lifetime event like Wrestlemania, Rene! Thank you for choosing Vivid Seats as your source for tickets. We hope you have a fantastic time, and please don't hesitate to reach out to us by phone, live chat, or email should you have any quest ions or need for further assistance - we've got your back!”
"I called in and got help and it was smooth!! Was able to get everything done in one call!"
“We really appreciate you taking time out of your day to leave us a review! Have a great time at your event.”
"I do not understand how the representative misunderstood the state where I wanted to attend the even paranomal cirque, now is taking over night timeframe to fix my tickets. first time I use this website "
“Hey there!
Thank you for bringing this to our attention, as we need to make sure your tickets are exactly what you requested. We would like to review your order and learn more about what happened. If there was a mistake on our end, we will make sure to fix it. Please reach out to us via DM on any of our social media platforms so we can further assist. We are here to help! ”
"I always find good seats at a reasonable price. "
“Thank you for sharing your thoughts on our platform! We truly appreciate our fans and are delighted to be your source for live event tickets.”
"I usually use the app to get tickets but I needed a handicap ticket so I called customer service and Cy the representative was most helpful and knowledgeable about the process and made everything easy and not confusing..I once again had a positive experience from Vivid seats "
“We appreciate the 5 stars, Bob! We are here to make sure that we provide a VIP level of service for our fans, and we are happy that Cy was able to assist you. We always want to make sure that you are ready for your event, and we want to be your destination for live event tickets!”
"Ordered tickets 3 days before event. Still no tickets. I'm **** because with ticketmaster I've could've received tickets instantly. Noone wants their tickets hours before your event. I will never use this site ever again."
“Hello JaCory! We appreciate your review and feedback. We want to clear up any confusion, as we are a secondary marketplace and do not hold active stock of tickets. The estimated in-hand date is just the date we expect the seller to send your tickets by; it may be sooner than listed. We are always he re to keep you updated on ticket delivery, and every order is backed by our Buyer Guarantee! ”
"Ordered tix for Celtics game. The seller hasn’t released them. We have called 4 times. They always say same thing that they will contact seller to release them again. No supervisor to help either . Just awful customer service"
“We understand being eager to receive your tickets, Paul. Our sellers transfer tickets as soon as they receive their inventory, so if you haven't received them yet, it's only because the seller doesn't have anything to send yet. However, we guarantee that you'll receive your tickets in time for the game, because we know how important live events are to our fans. ”
"I purchased ticket for row 8 tickets for row 23 and my friend purchased 1 ticket for the same row. When they emailed me my ticket the said row 22 so I called and they said the reason the row changed from what they told me because the seller upgraded my seats . So now my friend that purchased the single ticket is left sitting along in row 23 because vivid moved my seats without permission and they won’t do anything about it. I will be turning them over to the BBB. People please beware of this site. "
“Hey there! We understand that having your row changed may be inconvenient, and we would like to shed some light on our policies. Due to the nature of ticket marketplaces, inventory can quickly become unavailable. It is a part of our guarantee that you will receive identical, comparable, or upgraded tickets. In the event that the original tickets you purchased are no longer available, the seller has the option to provide comparable or upgraded tickets. We regret to hear that this caused you to no longer be in the same row as your friend; however, we are unable to guarantee that you will be seated with someone unless the tickets are purchased within the same order. We hope that this helps clarify how our platform works and that we are able to provide you with a better experience in the future with the information we have provided. Thank you for the feedback!”
"My agent, Romeo, was efficient and helpful. My tickets arrived quickly. Looking forward to the show."
“We'll be sure to pass that on, and hope you had a great time at the show!”
"The process to books seats if outside of the USA is complicated. We tried to book online, but then was rejected as we used our card issued here in Dubai, UAE. We were advised to call the Toll Free number, but when I tried calling line was cut whilst in the middle of booking the ticket with Marco who was really helpful and efficient - reason is number is not Toll free and I already ran of prepaid data. So I had to call again. Eventually, ticket was booked by a different agent named Jaycee who was also helpful and patient, and I clarified the seats, so I was passed onto to "Rex" the supposed specialist. Turned out he wasn't and he barely speaks English properly, particularly when he was giving instructions on the verification process. Nevertheless, did the verification online and have yet to receive confirmation of booked tickets."
“Thank you for sharing your experience with us. We apologize for any inconvenience you faced while booking seats from outside the USA. We understand the complexity involved and appreciate your patience. We apologize for the issue with your card from Dubai, UAE. Our aim is to provide a seamless booking experience for all customers, regardless of their location. We regret any miscommunication regarding the toll-free number and the interruption during your call. We will investigate this matter to prevent its recurrence. We are pleased to hear that Marco and Jaycee provided effective and patient assistance. However, we apologize for any difficulties you experienced with Rex, and we will address this for better communication in the future. Regarding the confirmation of your booked tickets, we understand the importance of timely updates. Our team is actively working to resolve this issue, and you can expect to receive your confirmation soon. Your feedback is valuable in helping us improve our services. If you have any further concerns or questions, please contact our customer service team. We are committed to ensuring your satisfaction and providing a positive experience. Thank you for choosing our services, and we look forward to serving you again.”
"Made a purchase to get tickets the bank confirmed vivid seats keep saying wrong billing the bank confirmed billing address correct .on the phone over a hour nobody to get to the bottom of problem still waiting on tickets worst experience ever "
“We regret that you had difficulties trying to place an order, since we aim to make the purchase process as smooth as possible. If you still need assistance sorting this out, please DM us over social media. ”
"My order was auto-cancelled within 1/2h of it going through. I got an email "This email is to notify you that your order #******* has been submitted for cancellation."
I reached out to support and learned that "There was some difficulty associating the info on file directly to you as the cardholder via public records, so it was cancelled automatically by the system to prevent against unauthorized activity." what kind of public records need to be checked for a card order?!? Are we going to have to submit social media profiles, SSNs and a proof of address to place ticket orders now?
I followed support's advice (who were wonderful and did everything they could to help me out) - we placed a total of 4 orders, including 2 orders placed directly by support staff themselves. We tried switching cards, etc. Every single one of those orders was auto-cancelled and no one could help. Today I have no tickets and prices have gone up by quite a few dollars since I started. **** for me I guess.
The ticketing industry is bad enough as it is with hidden fees, price-gouging, scalpers, events that sell out in minutes... let's not make the experience worse than it already is. Shoutout to support for helping me as much as they did, the issue is somewhere else.
I'll be taking my business elsewhere, I've wasted enough time with vividseats."
“Hello! We completely understand how having an order cancelled can be frustrating, and we appreciate you taking the time to share your experience. We would like to provide a bit of insight on our platform in hopes of providing a better understanding of why your order was cancelled and why we have our verification process. Our goal is to ensure a safe and secure platform for you and anyone who may purchase with us, and this is why all orders are subject to being screened through verification. While we understand that it can be a frustrating experience, especially when resulting in a cancellation, this is just to ensure that all transactions are secure and to prevent any protentional unauthorized activity. It is never our intention to make the experience difficult for you or anyone who may experience an unexpected cancellation due to these reasons. We apologize for the frustration that you may have experienced, and we hope that this information helps clarify the reasons why we have this system in place. Thank you for taking the time to provide some feedback! ”
"Purchase connect sucked. Ticket was received in a timely manner. Order details was printed out thank God. What made connect **** was there was no problem getting ticket scan to enter arena. However barcode for suite entrance sent didn't work sent to phone. To make matters worst it kept saying refresh 60 seconds didn't work. And I had to wait and enter with other people to arrive. Because worker claim they had no way to enter suite. If I left suite I had to put napkins in door to not get locked out or bother others trying to enjoy show. Thanks "
"Haven’t seen any other ticket app with better prices than this."
“Hello there! Thank you for your review! We are thrilled to hear that you have found our ticket app to have better prices compared to others. We work hard to provide competitive pricing and value to our customers.”
A rep from Vivid Seats, vivid.seats, has responded:
“Thank you for choosing us as your destination for Melanie Martinez tickets! We hope you have fun seeing her!”