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Product & services pricing
8.89/10
Chance of future purchase:
9.36/10
Shipping & packaging:
9.25/10
Customer service:
9.36/10
Return/Replacement policy:
9.48/10


Verified
5/5
2018-12-16

It was Great!

"It was great as usual. Always is! Thank you!"


Verified
3/5
2018-12-16

insufficient stock

"I have been trying for weeks to purchase some products, which are always out of stock."


Rep reply posted 2018-12-18
A rep from Vitacost, VitacostCS, has responded:

“Your feedback is so valuable to us! Not only because we love hearing from you, but it also helps us grow as an organization. I am very sorry for any inconvenience caused by certain items going out of stock. Popular items do tend to go out of stock frequently. However, we are always actively working with distributors to get them back into stock. Again, I apologize for any inconvenience this situation has caused. We truly appreciate your support and feedback. Thank you so much for being a Vitacost.com customer! Have a happy, healthy day! ”


Verified
3/5
2018-12-16

Horrible transportation

"The qualities of every merchandise that I bought in Vitacost so far are excellent.
But the problems comes from packing methods and transportation.
For examples, the glass bottles filled with honey had been wrapped with single layer of air pocket vinyl for international air transportation and there is no consignee phone number on the address lavels for final delivery notice .
"

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Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-12-18
A rep from Vitacost, VitacostCS, has responded:

“Your feedback is so valuable to us! Not only because we love hearing from you, but it also helps us grow as an organization. I am so very sorry for the manner in which you received your order. Please be rest assured your comments will be forwarded to our Packing Team for investigation and a review to make sure to pack the items better when they are shipping them out. Again, I apologize for any inconvenience this situation has caused. We truly appreciate your support and feedback. Thank you so much for being a Vitacost.com customer! Have a happy, healthy day! ”


Verified
5/5
2018-12-16

VitaCost is a great online company.

"Quality products at reasonable prices and superb customer service. Can't miss with VitaCost."


Verified
5/5
2018-12-16

Excellant

"Thank You Very Much.
Have a Very Marry Christmas to you and yours.
"


Verified
3/5
2018-12-16

A Loyal Vitacost customer is disappointed.

"I have been ordering from Vitacost for years and have always been pleased with the experience. This time I was reordering a product I always use. I placed the order, got the confirmation and a day or two later got an email saying my order was cancelled since the product wasn’t available. No apology. No suggested product substitution. Just Cancelled! As if I had done something wrong. Since I needed the type of product, I was forced to enter a new order for Vitacosts private label brand which was then shipped. Had they contacted me and suggested an alternative product for my consideration it would have saved considerable time."


1/5
2018-12-16

I don't know how this place has so many positive reviews

"I had an issue with some food items, some of the were damaged and safety seal already off, I contact Vitacost and they were like here is the return label send it back! Guess what, it has been 3 weeks the items are still sitting at the post office and the food items have already gone bad by now, so they rather have me send back pasta sauce, etc and than give refund?? They are already going to toss them in the garbage anyway and their return system is horrible, apparently Post Office transfers them to some agent and it takes a month to get back to them and then I have to wait for my refund for a whole month for merely $20 and it's gross, how the sauce and jam is already gone bad now and most likely smells as well, horrible customer service!! What a waste of time, $$ and the worst customer service..."

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Verified
4/5
2018-12-16

Room for improvement...but still great!

"Reoccurring purchase of products not always in stock or no longer available for purchase. Need more selection of organic products including vitamins and herbs."

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Rep reply posted 2018-12-18
A rep from Vitacost, VitacostCS, has responded:

“Your feedback is so valuable to us! Not only because we love hearing from you, but it also helps us grow as an organization. I am very sorry for any inconvenience caused by certain items going out of stock. Popular items do tend to go out of stock frequently. However, we are always actively working with distributors to get them back into stock. We would love to carry more products that you are interested in! Please feel free to use our product request form to provide us with more information. Your suggestions will go directly to our Product Team for review and consideration: www.vitacost.com/product-request. We truly appreciate your support and feedback. Thank you so much for being a Vitacost.com customer! Have a happy, healthy day! ”


Verified
1/5
2018-12-16

Não recebi meu pedido

"Meu pedido não chegou na minha casa."


Rep reply posted 2018-12-18
A rep from Vitacost, VitacostCS, has responded:

“Your feedback is so valuable to us! Not only because we love hearing from you, but it also helps us grow as an organization. I am so sorry to hear you have not yet received your order as of yet. Please note our International orders can take up to 60 days due to customs processing. Please email us at customersupport@vitacost.com so we may further assist you. Again, I apologize for any inconvenience this situation has caused. We truly appreciate your support and feedback. Thank you so much for being a Vitacost.com customer! Have a happy, healthy day!


Verified
4/5
2018-12-16

very safely delivered and nicely done

"I ordered a few bottles of stubbs original bbq sauce , and they came safely to the house without any damage or even a scratch. it was fast, safely delivered and also on time. will look into doing business again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-12-18
A rep from Vitacost, VitacostCS, has responded:

“Your feedback is so valuable to us! Not only because we love hearing from you, but it also helps us grow as an organization. Thank you so much for your kind words! I am delighted to hear that you are happy with your experience with us, we aim to keep it that way! We truly appreciate your support and feedback. Thank you so much for being a Vitacost.com customer! Have a happy, healthy day!


Verified
3/5
2018-12-16

Shopping online at vitacost

"It was good, and coupon shopping great."


Rep reply posted 2018-12-18
A rep from Vitacost, VitacostCS, has responded:

“Your feedback is so valuable to us! Not only because we love hearing from you, but it also helps us grow as an organization. Thank you so much for your kind words! I am delighted to hear that you are happy with your experience with us, we aim to keep it that way! We truly appreciate your support and feedback. Thank you so much for being a Vitacost.com customer! Have a happy, healthy day! ”


Verified
3/5
2018-12-16

Satisfactory C+

"Items purchased were B+. Communications were C-. "


Verified
5/5
2018-12-16

Ordering - Love it

"I don't have any problems ordering from Vitacost. Easy, accurate, reasonably priced and love the free shipping!!"


Verified
5/5
2018-12-16

Very satisfied

"Product was as advertised and delivery was very fast."


Verified
5/5
2018-12-16

fast shipping. Quality products. What's not to like? 5 Stars.

"Always good. Fast shipping, quality products. what's not to like?"