"It was great as usual. Always is! Thank you!"
"I have been trying for weeks to purchase some products, which are always out of stock."
"The qualities of every merchandise that I bought in Vitacost so far are excellent.
But the problems comes from packing methods and transportation.
For examples, the glass bottles filled with honey had been wrapped with single layer of air pocket vinyl for international air transportation and there is no consignee phone number on the address lavels for final delivery notice . "
"Quality products at reasonable prices and superb customer service. Can't miss with VitaCost."
"Thank You Very Much.
Have a Very Marry Christmas to you and yours.
"I have been ordering from Vitacost for years and have always been pleased with the experience. This time I was reordering a product I always use. I placed the order, got the confirmation and a day or two later got an email saying my order was cancelled since the product wasn’t available. No apology. No suggested product substitution. Just Cancelled! As if I had done something wrong. Since I needed the type of product, I was forced to enter a new order for Vitacosts private label brand which was then shipped. Had they contacted me and suggested an alternative product for my consideration it would have saved considerable time."
"I had an issue with some food items, some of the were damaged and safety seal already off, I contact Vitacost and they were like here is the return label send it back! Guess what, it has been 3 weeks the items are still sitting at the post office and the food items have already gone bad by now, so they rather have me send back pasta sauce, etc and than give refund?? They are already going to toss them in the garbage anyway and their return system is horrible, apparently Post Office transfers them to some agent and it takes a month to get back to them and then I have to wait for my refund for a whole month for merely $20 and it's gross, how the sauce and jam is already gone bad now and most likely smells as well, horrible customer service!! What a waste of time, $$ and the worst customer service..."
"Reoccurring purchase of products not always in stock or no longer available for purchase. Need more selection of organic products including vitamins and herbs."
"Meu pedido não chegou na minha casa."
"I ordered a few bottles of stubbs original bbq sauce , and they came safely to the house without any damage or even a scratch. it was fast, safely delivered and also on time. will look into doing business again."
"It was good, and coupon shopping great."
"Items purchased were B+. Communications were C-. "
"I don't have any problems ordering from Vitacost. Easy, accurate, reasonably priced and love the free shipping!!"
"Product was as advertised and delivery was very fast."
"Always good. Fast shipping, quality products. what's not to like?"