"After ordering the wrong axis accidentally I immediately called up to let them know about the mistake. I was told to not accept the package so so returned it to sender. Months have gone by with no refund. They couldn’t handle the problem 5 mins after I ordered it then I shouldn’t have had faith they would be able to refund the money. Beware of customer service"
"2/3 of my lenses were faulty. One actually tore to pieces in my eye within a week of wearing. I’ve been wearing contacts for over 20 years and this was a first batch I’ve ever worn that was obviously low quality product.
Tried to reach out to customer service chat. They first tried to turn me away over some really low excuse of account verification that was quite a flimsy reach and obvious attempt to get rid of me. They only gave me their excuse after I explained my contact issue.
They then couldn’t find my prescription even though I’ve ordered through them twice and had to upload it with my first order.
Finally, when they were willing to look at my issue…they gave me a $20 credit. For a year of flimsy products that ran out MONTHS before their actual allotted time.
Save yourself the hassle and protect your eyes. Go somewhere legitimate. "
"Buyer beware...these lenses are knockoffs. Received the contacts and put them in and I couldn’t see anything. Completely blurry..I put an old pair in from my eye doctor with the identical prescription/brand and can see perfectly. Look elsewhere and don’t waste your money!"
"Their lens case comes with only three lenses. Half the usual."
"Really quick delivery when ordering from here. They have my lens brand in stock too and really easy to use and order."
"I have bought from Vision direct UK a couple of times and my colored contacts have given me trouble both times I have ordered. The first time I ordered, I got expressions and they were pretty blurry at first then got better a little over time.. they always felt like their was some type of film over them though . This past time I tried colorblends only to have the same exact problem as with the other brand. Has anyone else had this problem?"
"I ordered the own brand everclear Elite - they were super comfy, better than my own lenses, and cheaper! I was really surprised that they arrived the next day too - I will not go anywhere else!"
"I ordered 4 boxes of my normal lenses at a reasonably competitive price, only to receive 2 boxes of them instead. When I contacted their support department, they told me that they were boxes of 3 lenses that I had purchased and that they sent boxes of 6 instead and that my order was correct. These lenses are normally sold in boxes of 6 and I have never seen them in boxes of any other size. So instead of a fair price on my normal order, I spent about twice the normal price. BE CAREFUL - DECEPTIVE ADVERTISING"
"Visiondirect Uk does an amazing job of shipping my contacts within a few days and i can't tell you how happy i am of finding a place that is reliable and their quality is great. I live in NY and the prices are high for prescription color contacts. I have purchased 4 different color contacts from them and i am very happy. Will continue to buy as often as needed."
"Reliable, fast delivery at incredible prices. I always buy my lenses here as they are almost double the price at Malta outlets. Keep it up!"
"I've used Vision direct for many years.
easy to order and products arrive quickly.
Any abnormality is dealt with speedily and efficiently."
"great range of products delivered promptly with no fuss or issues, have been a customer for several years and always satisfied with quality of products and service"
"despatch on time, prices competitive , website very informative"
"Love Vision Direct! They are so easy and simple, I love the reminder emails so I am never caught short without fresh lenses. Love how much cheaper they are compared to other stores too!
"
"vision direct is great for our vision
delivery is quick and precise
so for all your eye needs
so we can still read
go to vision direct for your eyes!"