"The book is unusable due to shadow-like areas of darkened color that appear on the pages.

I can not recommend this company their instructions seem good but their response to a problem is poor. They simply blame the customer.

I contacted the company, sent them pictures of the problem pages and simply told it was my fault.

They have many possible causes but none of them has any relevance to how my book was made.
"

"I first found viovio.com through a google search when I specifically wanted a softbound photo book, i.e., something that looked like an annual report or high quality magazine. Other photo book suppliers like Apple or shutterfly didn't have that as an option, so I was so excited when I found viovio. That was several years ago. Once I got my first photo book from them, I was hooked, and my business expanded to create books for other clients. They make me look good. I've also use the service to make gifts, and once I even took a class at the community college and printed my final report as a hardbound book. That impressed the teacher, obviously. The quality is excellent. The turnaround is quick. And what is just so great about this company is that it's run by real people. I have been helped by the customer service peeps on several occasions, and they are "yes I can" type of people. They want to help you! I feel like I'm working with friendly folks next door. I don't know what I would've done without viovio all these years, and I will continue getting my stuff printed with them."

"I looked far and wide for an online print shop that could print my custom photo book. I finally settled on Viovio and couldn't be happier with my choice. The quality of the books exceeded my expectations, they were delivered on time in what has to be their busiest season (right before Christmas), and when I had a question their customer support got back to me right away. I'll definitely use them again. "

"I am impressed with the quality of the product, service and the updates provided up until printing. Will come back again"

"I am so pleased with the quality of Viovio's products and their level of customer service. Unlike other websites, Viovio gives you total control over the books you publish. The user interface can be a little challenging at first, but they provide excellent tips on their site and they respond immediately to inquiries by e-mail. When your project is finished, the site shows you exactly what your publication will look like, from cover to cover. What you see is truly what you get. I ordered two hardcover books and 31 softcover books. Customer Service immediately detected some resolution issues with one page, so they sent me a proof, free of charge, so I could correct the problem before my order was processed. The quality of the paper is really good -- even on the less expensive softcover books. The binding on the hardcover books is amazingly good. The finished product is comparable to what you would find on the shelf at a book store. When I subsequently ordered another hardcover copy of my book, it was seriously damaged by the post office. The post office refused to assume any responsibility, but Viovio actually sent me a new copy of the book at no charge. I will definitely use Viovio for all my self-publishing needs."

"(Verbatim, as I typed it:)

To all of Viovio support:

Our School got our Yearbooks today, just in time and they look teriffic! People here are PLEASED, PLEASED, PLEASED.

(And the kids, of course, are doing the age-old "lemme see! lemme see!!". Everyone's happy!!!!)

I just thought you should know. I also think you should know that working with you all – having a "real person" that takes an interest in my concerns makes a HUGE difference. Your customer service/care shows. You should be proud that you try and make it right. I won't forget and I'll use your services again.

Thanks, All of You!

Please forward this email with abandon. You all deserve it!

James Xxxxx
Teacher
Effie Kokrine Charter School
Fairbanks, Alaska"

"I am absolutely thrilled with Viovio! They turned around my order for 132 books in just days! They arrived and they are beautiful! The quality is fabulous. When they thought we might run into time crunch issues, they called immediately and did what they could to turn this around quickly for me. The customer service on this order was outstanding. I am beyond happy as is my customer. They will be first on my list! Try them, you will love them!"

"This is our first time with Viovio and we are really pleased with the quality of the hard bound books. We had a few problems and Amy from customer support was so helpful and awesome to work with! We will continue to use Viovio."

"I've used Viovio for several years now. I've purchased softbound books as well as hard bound books. I personally love their hard bound wrap covers, but their smaller softbound books are perfect for gifts. Most recently I made a small soft bound book for my husband to remember a weekend trip to the beach we took together. When I received it the last page had not printed. I emailed Amy at Viovio and she immediately had another one printed for me. Fast and friendly service as well as great quality printing and low prices has kept me coming back for years. Thank you Viovio!"

"I’ve printed few photo books from VioVio and the experience has been wonderful. Last month I got my big book ‘Our World’ and it is gorgeous, gorgeous, gorgeous! The quality is super good, the paper is thick and smooth, the color is stunning , everything is so impeccable. VioVio did a wonderful job of printing and banding. I couldn’t be happier."

"I have nothing but praise for Viovio. The time they spent guiding and assisting me create a huge project for my grandson was amazing. Nothing was too much trouble. Living on the other side of the world to them in Australia, I only had a small window of 1 hour to communicate with them, and I can guarantee if I shot of an email the night before, there was one waiting for me in the morning.

The support was fantastic. I received my first book and it is more than I expected, much more. The colour is beautiful, the quality great. My main book will arrive shortly.

Thank you Amy and Amanda for helping me so much to achieve this. I just cannot thank you enough."

"I was missing Christmas in the middle of all this heat so I decided to make a Christmas book for my Son and Niece just for fun. I figured they'd get a kick out of it too. I went to Viovio because they had the best prices I could find. The process was incredibly easier than I expected. Customer Service was helpful, and the book's a hit. Project was more successful than I expected, I'll definitely do it again!"

"I just received my first soft-bound photo book from VioVio. It looks fantastic! I created the interior and cover using InDesign, and had many questions. The customer support staff answered my questions quickly and gave me the information I was looking for."

"I just received my first book from Viovio, our family's annual digital scrapbook in print, and I am THRILLED with it! The hard cover is very professional looking and feeling, the pages are a wonderful quality, the printing is sharp and beautiful, and the pages are centered and cropped evenly (I've had books from other companies where the pages were not centered causing my borders to look really screwy).

And the price is terrific! I got a 12x12 book for the same price I have been paying other places for an 8x10 with the same number of pages.

Their processing time is longer than some companies, but it's not outrageous, and I consider the final product well worth the wait. I choose the 1-2 week shipping option, and my book arrived 3 days from the shipping date."

"No consistency between printings. Ordered a test book and then ordered more, but they were a lot lighter. They wouldn't let me return them."