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Verified
1/5

2006-11-29

"this was done through paypal. after two weeks, and three email attempts, seller did not respond to any of them, nor was my product received."

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Verified
1/5

2004-06-29

"Ordered 3 Opalec Newbeam conversion kits on 5/21/04 and paid via PayPal. Seller won't respond to emails or voicemails placed on 6/2, 6/3, approx 6/12, and today, 6/29.

If you paid via PayPal and got burned, please file a complaint. Also file a complaint through Square Trade (listed on Vicomptel's website).
"

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Is committed to quality products and services
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Verified
3/5

2004-06-02

"I ordered some arc flashlights in january and paid 100 US$ in february, after that I haven't heard anything from vicomptel. I have tried to phone and mail them but no one has answered me.

I don't know how to get my money back and I have heard more people that has been fraud by this company.
"

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Verified
1/5

2004-04-17

"No responce at all.
Hey guys we gotta do something about it.
I need my money back.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-03-29

"Have not received goods and have not received any response to emails. Have written complaint on vicomptel website and received no response to that either.

Have lost money on this - not impressed..
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
N/A
Web site being easy to use
N/A
Web site reliability
N/A

Verified
1/5

2004-02-18

"No product after 4 weeks. No reply to any e-mails sent to him. All I know is that I am out of pocket.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A