"Measurements and shipment were very decent. Great customer service. "
"Dress was ok - not as detailed as I thought it would be "
"Good Quality and Highly Recommended by several people"
"*** UPDATED REVIEW ON 8/8/2016 *** I recently purchased a dress from here, not aware at the time of all the bad reviews online suggesting it is a scam. Despite this, the dress I ordered came in a timely manner, appears to be custom tailored (I paid the extra to get a good fit), it matches the advertised dress photo, and I did think it was absolutely lovely. The lace is just gorgeous!
Since the company is based in China, it is likely that they are able to make the dresses so cheaply because they do not necessarily pay royalties/fees to the original dress designers, and instead make gown "copies." I don't know whether or not this is the case, so if you are concerned about ethical matters, you may want to consider buying elsewhere. However, VBridal IS a dress shop, and they DO try very hard to leave you a satisfied customer.
That said, for a $250 wedding dress, you may run into a few issues. Mine were all fixable, and customer service was very prompt about fixing them, even if I had to wrestle with them a bit.
Here's what I ran into:
1) The wedding dress I purchased had satin buttons down the back. Unfortunately, a significant number of them (25+) arrived with some kind of grey grease smudges on them. Per the advice of customer service, the smudges were easily removed with a little detergent+water solution applied with a toothbrush and some scrubbing. No problem!
2) There was some kind of red ribbon or fabric that got mistakenly sewn into the bodice of the dress. This will require seam ripping the dress, getting it out, then sewing it back up; it is annoying, but VBridal did offer to pay partial cost to have a seamstress fix it. (I can fix it myself, however.)
3) A small 3″x 3″ section of the lace on the edge of my dress train was missing; it looked like it had been cut out. Very odd. When I asked for replacement lace, VBridal customer service said I would have to pay $10 to have the small swatch shipped to me. Considering that they sell $2 fabric swatches with free shipping, I felt pretty slighted at the time, and complained to no effect. Customer service only offered to send a free snippet after I had posted several upset online reviews about this.
However, once that replacement lace was sent, it came in less than a week; amazingly fast! And not only did they send the 3"x3" swatch I needed, they sent over 8 feet of extra lace for the top and train of my dress. They really do care about keeping their customers happy! I feel you can trust them, even if you have to be firm about what constitutes a fair transaction.
4) There was a teeny stain blob (pearl pin head sized) on another part of the lace on my dress, but with all that extra lace, I can replace it in a snap.
5) Note that the customer service phone number on their website is fake (which they say is temporary because they are updating their phone system); this does bother me since this is very poor/dishonest business practice, but they are excellent about responding via their website ticketing system. When I asked about the phone number, they also went out of their way to have a customer service rep call me to help quell my fears.
All in all, I definitely recommend VBridal! I would certainly order from them again. As a note, they did NOT ask me to write a review, but I want to assure others that you can trust them to try their best to be fair and leave you satisfied. Do be aware that taking custom measurements is very important, and if there is a serious issue with your order, be firm about getting reasonable changes/exchanges made. They are otherwise easy to work with.
(Also, they are very polite.) Thank you, VBridal!"
"The dresses were beautiful but I ordered a size I thought would fit my measurements, but it was too small. Measure your self accurately and make sure to pay attention to the sizing chart. This way you wont have to alter the item "
"I had an issue with a purchase and bridal resolved it to my satisfaction."
"Cares about their customers and the customer's satisfaction with purchases"
"we're putting a wedding together and ordered dresses for my nieces. They are nice! We're going to order dresses for my fiancee's sister and mother.
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"I was having a hard time finding a mother-of-the-bride dress when I came across Vbridal and found a dress I loved. I decided to take a chance and order it. It was a great experience from the moment the process began. Their rep chatted with me to make sure I knew exactly what was needed to get the right size. They asked for EVERY measurement. They even emailed me when one of the measurements I gave seemed "off" compaired to other measurements I gave (and they were right - I measured wrong). Shipping was a little earlier than expected and my dress fits perfectly and is BEAUTIFUL! I will feel very confident and comfortable at my daughter's wedding."
"I thank you for your work and the dress is very nice."
"I am quite happy with my dress. The process with DHL was a bit difficult, but was worked out and I have my dress. The price was quite reasonable."
"I was a little nervous about ordering my wedding dress online because (as with all brides) my dress has to be THE dress, my dream dress, my fairytale dress. I saw my dream dress on VBridal and took a huge step in faith and placed the order. I would recommend paying the $30 to have custom made measurements to be sure this dress fits perfectly. On 31 May 2016 I placed my order and received my dress 23 June 2016 in New Zealand (It could have been slightly faster but it was held up by customs here in New Zealand). I am totally in awe at how beautiful this dress is. The quality is absolutely the best and is as good as the quality of any dress I have seen in the high street bridal shops here in Auckland and the price speaks for itself. V Bridal have so many options on their site you will find your dream dress as there is something for everyone, in fact I knew what I wanted as soon as I saw it however I was unable to find exactly what I wanted in the bridal shops here and would have had to compromise on the style had it not been for VBridal. The customer service experience is also fantastic as someone is contactable at any time to answer any questions you may have, they are professionals and know what they are doing. I would highly recommend Vbridal and will not hesitate to order from this site again."
"awesome dress received, value for money, and Ive been the princess always dreamed of for my special day **** thank you Vbridal !!"
"Dress fit great, had to go up 2 sizes though. Fast reply to my email questions. Was shipped and delivered quicker then expected. Only thing I didn't xmcare for was the shipper. Website said I had to sign for it, stayed home and the guy never had me sign for it, but the shipper website said I did. Overall I wold order from then again."
"I searched and searched for a place to purchase my God daughter's wedding dress but could not find the right price. The bride had a very small budget of 500.00 for her dress. After much search I found Vbridal, and Oh my gracious Lord God, what a find this was. I not only found THEE dress, but the price of the dress was under 300.00. I sent them her measurements after she picked her dress and they made it soooo perfect to her measurements. Their live chat is also very helpful and their follow up leaves no room for doubt that they want perfect information for the dress maker. The dress maker will not move on the garment till she/her is sure that they have the correct information. Of course you have to work with their time line which is very reasonable. I kept following up and they replied on a timely basis. The dress is more beautiful than on-line photos. The only thing I recommend to Vbridal is to improve the photos on-line especially of the fine embellishments. . I have to tell you she actually cried when she saw the dress because she had no idea what the embellishment would look like. It looked pretty on line. THANK YOU VBRIDAL, you really came through for me and the bride!! yOU REALLY KNOW YOUR BUSINESS!!! OH ans shipping was perfect too!! I highly recommend your company to any bride or just for their formal wear!!!"