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Product & services pricing
1.67/5
Chance of future purchase:
2.19/5
Shipping & packaging:
4.17/5
Customer service:
2.09/5
Return/Replacement policy:
1.88/5


Verified
5/5

2023-12-15

Amazing opportunity

"Both of my older kids love these classes and have learned so much. As a parent I want to give my children opportunities to learn about their interests and things that they otherwise may not have the opportunity to study. Each instructor has been knowledgeable and engaging!"

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Rep reply posted 2023-12-15
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-12-08

Varsity Tutors are outstanding !

"Used same tutors for two years and they are outstanding ! Thank you Olga and Arnie ! "

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Rep reply posted 2023-12-08
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-11-29

Exceptional

"My daughter had Daniel as a physics tutor and Aaron for tutoring on her graduate school essays. They were both professional and helpful tutors! "

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Rep reply posted 2023-12-15
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
3/5

2023-11-23

No refund for struggling mom

"I bought the service, and although I was struggling, I wanted my son to receive extra help. However, I switched to a month-to-month because money started to get tight, and then when I tried to cancel before the next payment, they took my money anyway and did not give me a refund. However, the tutor was great. It is just not the customer service in the end. They need to work on a better termination phase. "

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Rep reply posted 2023-11-24
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team ”


4/5

2023-08-13

"Even after opting out of auto renew payments I was still charged for 2 months over the summer totaling to $800 even though my app clearly states that I declined auto renewing. When contacting their office for a refund our request was denied and we didn’t even receive a credit for the 2 months charged since they expire at the end of the month. After writing reviews I was contacted by they’re financial department and was scheduled for a meeting and received a full refund for what was charged."

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Rep reply posted 2023-08-14
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team ”


Verified
5/5

2023-08-17

Excellent Service

"My first interaction with customer service was outstanding - I spoke with Katie from either Oregon or Washington state (I forget which one!). My kindergartener was struggling a lot and we needed help. While our first tutor was a lovely person, she wasn’t the right fit for us. When I called customer service again to discuss my options, the person I spoke to (I think Jordan was his name) was also extremely helpful and understanding of our situation. He quickly took action and got us a new tutor right away. After some challenges getting connected due to illness and other factors, we finally met Ananda. She has been beyond exceptional since the first moment we met her. We are at a 6 hour time difference and she makes the extra effort to stay up late to work with my daughter. And my now first grader is THRIVING because of Ananda’s help and advice to me as her mom. I highly recommend Varsity Tutors. To any potential students, don’t be shy about switching tutors (I was at first) to find your fit. Customer service wants to help!"

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Rep reply posted 2023-08-18
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-08-08

Fantastic tutors

"Varsity Tutors knew exactly what I needed and matched me with the tutor of my dreams!"

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Rep reply posted 2023-08-08
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-08-08

Mrs. Eula the best !!

"My Daugther was behind in reading and once she start online classe with Mrs. Eula for couple of weeks she got a high score on her test and was able to go forward , we are so please to have this program to help our daughter . Thanks again. "

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Rep reply posted 2023-08-08
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-08-08

Better Way to Study

"The tutoring experience was absolutely phenomenal and far better than I could imagine. The tutor helped at every turn and gave the experience a boost by helping me apply a better way to study."

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Rep reply posted 2023-08-08
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-08-07

We love Varsity Tutors!

"It’s been a great experience! "

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Rep reply posted 2023-08-08
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-08-07

Very professional and personal

"It was great. After 6 months I feel ready to join a local gathering of Spanish and English speakers and then I plan to continue with Varsity Tutors for more advanced study."

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Rep reply posted 2023-08-08
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-08-07

Ava is awesome!!

"Thank u Ava!! You are a wonderful tutor!!"


Rep reply posted 2023-08-08
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-08-07

Sophia Scoville

"Julie has done an amazing job with Sophia. We continued tutoring through the summer months and I really feel this will make huge difference as school begins next week.
Thank You Julie.
"

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Rep reply posted 2023-08-08
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-08-07

Pronunciation improvment

"Well prepared, structured session, moving towards to objective. Work in progress."

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Rep reply posted 2023-08-08
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”


Verified
5/5

2023-08-07

Amazing

"Finally 1-1 help and real teachers! (No robots!!) I enjoyed it and Mr. Nicholas Thurn is just so great I am looking forward to working with him again soon!"

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Rep reply posted 2023-08-08
A rep from VarsityTutors, CustomerExperienceVarsityTutors, has responded:

“Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!”