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Verified
5/5

2004-12-04

"I bought an Aeroflow Heatsink with TMD Fan for Intel Socket 478 at a swapmeet.

The TMD Fan broke about a month later, I emailed Vantec USA (from Australia) and they RMAed it, and send me a new TMD fan from the US without me having to post the defective product to them!

I'm very happy and satified with them for their great customer service, I recommend them to anyone.
"

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Customer service being knowledgeable
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Customer service resolving problems
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