"i order 4 of the privacy fencing and they sent an address to return it to. tracking ended at the depot for delivery due to invalid address. i contacted support again and they asked for a photo of the label. i provided it and they then blocked my email address from their support. no further way for me to contact them. they are as shady as can be and are just out to get your money and send you some cheap item they get from china. do not expect to get what you want or any money back from them."
"I’d give this company zero stars if I could. I ordered the faux privacy fence. Quantity 4.
Delivery took weeks as it came from overseas. The items arrived much smaller than displayed. The faux leaves are of the lowest quality imaginable.
The company requires me to pay for return shipping and a $5 processing fee. I’m certain the shipping back overseas won’t be reasonable. The company also offered 40% refund and I keep the items. I’m accepting this to not have to deal with the shipping, however I’m ensuring I share my experience in hopes of saving others from the frustration."
"Over priced and poor quality. I attempted to return (and someone did answer me promptly) but was required to pay shipping and a $5 fee. I was given the option of a 40% refund to keep the product. Guessing returns must happen a great deal. "
"What valubasket sends you looks nothing like what is advertised. It's really small and is simply some plastic vines, you can buy at Michael's, wire wrapped to spindly bamboo sticks. The sticks were broken on each side. Shabby piece of junk. "
"Deceptive and misleading descriptions of products. Can not get hold of anyone for refund."
"seen enough of the reviews here to see these guys dont deserve to be trading. thankfully they have wound up operations but for those people who have had their money taken and time wasted by these parasites.
here is some info on them.
Alan lim is the owner, he owns eservicesgroup or e-servicesgroup in wanchai hongkong
you can find him and the company on linked in, facebook, and stop them doing this to any more people with their shady operations.
their CFO is atul khanna
and ecommerce head is gonzalo martin mendieta
they are backed by 4pX shenzhen, a chinese logistics company,
these are all people in HK and think they are above the law. "
"Ordered a mobile phone and they did not deliver for 3 weeks so I went to cancel the order and ask for refund. Till now they still have not refunded me! Now they send an email to say they are winding up and ask creditors to meet in HK??? Crazy. Do they expect me to fly over there to settle? SCUMBAGS!!!! They are closing down after ripping off our money!!! Hope they burn in hell. "
"I wasn't aware that this site was extremely bad and unsafe as I have been using ValueBasket since 2013 and I received all items I had paid for. During these 3 years, I have bought two cameras and five lenses and I received all of them in great conditions and in timely manner. They updated every status of my order in my account. I was very happy. My sister also bought a camera and a lens from them. When there was a problem with the courier service (DHL), she contacted ValueBasket's customer service and they were quick and very helpful and solved the problem. Now I notice all the negative reviews and the fact that the website itself cannot be accessed made me suspicious so I would have a second thought before buying from them again. But my experience with them were wonderful. PS. (If you are wondering why I have put my order number as "xxxxxxxxxxxx" it was because I forgot the number and I could not access the website to check. I do remember the date I bought it though)"
"I ordered a camera from Valuebasket.com and waited 2 months before canceling my order because the items never came. A month has passed since canceling and I still have not received my money back. This company is a total scam. "
"I send the phone in warranty to Value Basket already almost 2 month ago, since it had a well known production problem, and they agreed to repair.
I didn't receive anymore any meaningful communication from them regarding the status of reparation.
If I write now I receive automatic reply. Also the phone number is not working..
I don't know anymore where is my phone,
En other time that I bought something from Value Basket, it was supposed to arrive in 5 days.. I received after 2 months.."
"Be aware everything ships from China so it takes 6-8 weeks. Returns are very expensive.
I was checking on prices while waiting for a Nikon lens and accidently ordered a second one at a higher price! After weeks of hassle to get a Return Authorization (no number, just an address) I returned the second one unopened. It took SIX MONTHS of me constantly badgering them to process my refund. And of course it was for the lower price order.
STAY AWAY!"
"This company is fraudulent - i ordered a mobile phone from them which was not delivered to me for weeks despite the time frame for delivery given. I cancelled the order and they have now not refunded me the £400 and have given NO valid reason as to why. DO NOT BUY FROM THEM."
"Order made on 8th May, paid the same day, delivery confirmed within next 8 days.
Till end of May nothing received.
On 4th June order canceled and no refund till today (14th July).
Plenty the same cases described for Polish section.
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They pick 1 order out of 10 to make good impression, all other orders drop to trash can. Price is also considered upon doing the selection (cheap are prefered). This is why there are some positive feedbacks. I had bad luck and lost !1100EUR, "
"MY PHONE FAILED AFTER ONLY 6 MONTHS ,NEVER OFFERED A RETURN OR REPLACEMENT AFTER WEEKS OF CHASING THERE CUSTOMER SERVICE TEAM, PAID OVER £200 AND NOW HAVE NO PHONE AND NO REPAIR WILL NEVER BUY AGAIN.NOT UK COMPANY SO BUYER BEWARE AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JOHN POTTS"
"Sent faulty drone off to them for repair. 3 months and still no reply or any return date. Ayessa, customer service adviser absolutely clueless. Do not buy from this company. Worst customer service ever!!!!!!!!!!!"