"I had purchased a Grief Phase blade that had been duped off vritems.com. It disappeared while I was gaming. So, I contacted the BBB of Santa Barbara, and Mr. Wiessman, the CEO of VRitems himself promptly offered me a replacement grief, no questions asked, along with several high end runes.
So, based on them fixing the issue, I consider them to be back in my good graces, case closed."