"Ordered from the UK. When I chased the order after a couple of weeks I was told there was a delay at their printers. Obviously hadn't sent the order to them. Took 30 days to get my 1x shirt, they quote 30days on their website, but HELLO this is 2016, 30days????
They charged me $25.00 for post and package. Sent it in $1 bag and they spent $12.83 on post, as printed on the label, and they pocketed the rest. Total rip off and completely unethical business practice. Would never use them again."
"I ordered a T-shirt for a gift about one month ago and still haven't got it. I have received items from China quicker than this."
"I just ordered the greatest thing: A Soft Kitty song tshirt from urban-collector.com They were fantastic! I got the shirt right away and am looking forward to ordering from them in the future! They have so many great things on their site, it's going to be my main holiday shopping site!"
"I recently ordered My Princess Bride limited Edition swords from Urban Collector and I guarantee you I will be ordering from them again in the future. Not only did they beat the competition on price, but the customer service was thru the roof. There was an issue/delay with the manufacturer that was completely out of Urban Collectors control. Not only did Jeff respond promptly to all of my emails and phone calls, but he was proactive in finding the solution and resolving my issue. I now have my products which are amazing and exactly as described. I also have an appreciation for Urban Collector as they did exactly what they said and more. They have a customer for life. Its tough to find someone to not only keep their word, but to do so without prodding and also to put up with me bothering them (They did so with a smile). There aren't enough Stars for me to rate them here."
"Ordered a great looking hat, put in the credit card #, and the security code that they asked for, but once the order was placed they let me know that the order did not go through b/c they had asked for the wrong security code. Being a prepaid AMEX that was thrown away after the order, I am now out $25 bucks. I even have a screen shot of what security code they ask for! They take ZERO responsibility for there screw up, and I am out the hat AND my money! Great job UC!"
"PRE-ORDERED MODOK from Urban Collector, always kept me posted communication was great. Very satisfied with their service looking to get my next pre-order in to them real soon."
"I bought a very nice LOTR bust of a Balrog from UC. The order got messed up a little at the beginning, but UC worked with me to get the package to me...just in time for my son's birthday. (The Balrog was a gift for him.)
Thanks UC for helping this daddy look good! :)"
"Recently ordered from Urban Collector for the first time. Communication was great, with quick shipping. Would definitely use them again."
"i have purchased items several times with urban collector, and couldn't be happier with the customer service, pricing, super fast shipping and quality of product. my son was absolutely thrilled with his super mario costume in october (thank you for the fast shipping!) and was equally as thrilled with his recent christmas gifts. we will be back in 2011! "
"I recently purchased some great Lord of the Rings collectibles. Urban Collector had some great prices. The shipping was quick and customer service was very helpful. A+"
"Urban Collectors advertised something they didn't have. When I asked for a substitution, they hemmed and hawed about the price I paid. I said when a realtor has an item on the shelf with a price, they come through with the very article or a sub for the same marked price. I got a "I have to talk tg management and will get back later to you" then "Our phones are out" the "We lost your order..start again!"
I'm going elsewhere"