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Return/Replacement policy:
0.00/5


Verified
1/5

2004-05-25

"I ordered power supplies and modems from this miserable excuse of a company. Oh they sent a quick confirmation e-mail. But as of 25 May I haven't gotten anything. Forget E mails they all come back non deliverable regardless of where you send them within the company and the phone comes back OUT OF SERVICE. I hadn't thought to run a re-check on them as the last time I used them they had delivered promptly. But you can bet I am running current checks on ALL companies I use from now on. Regardless of past track record."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
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Verified
1/5

2004-05-25

"Ordered May 5th, now May 25th. Never received product, no answer to emails, disconnected nextel phone. I think they're gone. I don't think they charged my credit card though but I haven't check my bank card as I might have used that....either way.....avoid"

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Verified
1/5

2004-05-22

"Placed order online. Received confirmation e-mail/invoice. Realized that I had the incorrect information. E-mailed customer service regarding correction. E-mailed returned as undeliverable- twice. Credit card has NOT been charged. No further contact from merchant."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Delivering products damage free
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Delivering products on-time
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Overall technical support
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Being easy to reach
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Being knowledgeable
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Resolving problems
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Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-05-22

"these guys don't exist!!!! they took my credit card info and then never sent the item. after trying to contact them I found out the e-mail is a 'hot' mail drop that no longer exists and the their phone number is a NexTel cellphone that also has been disconnected. Beware of these crooks!!!!"

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Is easy to do business with

Verified
1/5

2004-05-21

"!!!Buyer Beware!!!

Almost a month now and no shipping status. "Customer service" number is an out of service Nextel customer and email is bounced.

!!!Buyer Beware!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-05-17

"I never got the product I ordered from these people. Their customer service phone number is a disconnected cell phone number and emails sent to their customer service phone number still bounce back.

I checked out a tracking website and saw several messages from consumers who were sent lower quality items than what was ordered. I also saw responses from others who claimed they were charged for items theat they never recieved.

I am amazed that they are still showing up on websearches. Their auto response message had something on it about orders running slow due to the heavy Christmas buying season. This was the beginning of May.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
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Verified
1/5

2004-05-13

"THIS COMPANY SUCKS & SHOULD BE PUT OUT OF BUSINESS!!! I ordered a hard drive one week ago on 05-06-04 for a computer that I have been working on for a customer. I received a confirmation email indicating that my order had been received and was told that I could check the status of my order via their website. Each and every time that I have checked it over the past week there has been no change. There is no tracking number so obviously the item has NOT been shipped! I attempted to call them however both of the numbers listed on their site have been disconnected. I tried emailing them but the email bounced back with a "user's mailbox unknown" error ... therefore the email address is not even valid. These clowns are scammers and should be shut down. I don't see how a company like this can stay in business!! I rate this company as a 0!!"

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Verified
4/5

2004-05-03

"I usually only buy computer cases from this site because I like the selection and the prices are reasonable. The only bad thing I would say is that the shipping costs are high, especially when it takes a week to be delivered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-04-30

"It has been three days and the order is still open and not shipped they claim 2 days max on processing and would then after email a tracking number once oreder was filled. item showed in stock and was paid for by company credit card.
then I went to contact us page got there telephone number and it is out of order or no longer in service.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
N/A
Is committed to quality products and services
N/A
Is consumer focused
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
N/A
Variety of brands and products offered
Overall quality of ordering process
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Overall technical support

Verified
2/5

2004-04-19

"absolutely no product information available on my item (amperages and voltages for all rails is common and expected) paid $1 for rush order, haven't even gotten a tracking number yet, 3 days later."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
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Overall customer service
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-04-13

"Nothing has changed. No shipping info, no status notification... My credit card wasn't charged though."

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Value the company offers
N/A
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
1/5

2004-04-09

"Customer service # is a Nextel phone that is disconnected. I wouldn't touch this merchant with a 10 foot pole. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
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Customer service being easy to reach
Customer service being trustworthy
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Customer service making decisions on their own
N/A
Customer service resolving problems
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Overall web site
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Verified
1/5

2004-03-31

"It's been 11 days and I haven't received my order.I've tried calling but the phone number isn't working. I've sent e-mail but that gets returned as undeliverable. I can't understand how this place has stayed open?"

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Verified
1/5

2004-03-24

"I can’t get a hold of anyone one from Upgrade Center Inc. I am not very pleased by the quality of service. My best friend also bought a power supply from them and they mixed up his order (he wanted a 550watt and they sent him a 500watt). After he got the wrong power supply he called them up and they gave him two options 1) keep it with no refund of the difference and 2) pay for the shipping back and wait for them to ship him the right one.
My problem is I have a person with a computer waiting for a power supply. She has been waiting for a while now. I have tried to check the status of my order with no luck. I have called many times through out the day, no luck. I have sent numerous e-mails, no luck. And now I am writing this review for my product that I have not yet received and do not know where it is.
I do not recommend that any one buy from Upgrade Center Inc, the good price was not worth the all the trouble they pout me and my friend through.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-03-18

"Ok...how about the contact phone # appears to have been disconnected. I have yet to receive my order or any confirmation that it has been shipped and the product was instock. I'm really beginning to wonder about this site. This has become very unsatisfactory in my opinion and very unprofessional."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site