"hahahahahaha - you are no longer in business."
"I can't believe this con man is still in business, you are better off dealing with an ex-con than this guy, the fellas call him "Paul" since he wears all the perfumes to the local bars before selling them to you, he needs to be put out of business once and for all."
"The worst customer service in my whole online shopping experience.
Here is how they handle customers suggestions:
On Wed, Jul 13, 2011 at 8:46 AM, Unlimited Perfumes wrote:
We are devastated. Now get lost.
----- Original Message -----
From: Diana
To: Unlimited Perfumes
Sent: Tuesday, July 12, 2011 10:18 PM
Subject: Re: Follow UnlimitedPerfumes on Facebook and save!
Well, seeing that you can't even sign your name it is obvious that you can't be sure of anything including owning your words.
I might have used the word insulting a little bit too harsh, but the answer I was given is something so funny that I feel inclined to share with the public.
Congratulation on your "perfect" marketing strategy (being it facebook) and the best in my opinion of the worst customer relationship taqtiques.
I'm really impressed.
I though every business should try out to reach as many customer as it can. Also I have not shared any demands, just was pointing out that advertising on only one place is putting limitations. You want to limit you unlimited trade mark - your choice.
You don't want to do business with me, no problem.
And that is that.
Losing customers is very easy, getting them...not that much.
Congrats on loosing one customer.
Diana
On Mon, Jul 11, 2011 at 8:14 AM, Unlimited Perfumes wrote:
Not sure why it's insulting, but, if you don't have one and don'ot want to get one, then that is that. We obviously can't force you, however, we market the way we wish to market. You can't please everyone. Some people hate spam, others hate junk mail. And, a small minority, such as yourself, don't have facebook (and get insulted when we try to market to you that way). You can't win em all, but, we won't have our marketing tactics dictated to us. We will do what we feel is cost effective. If you don't have facebook, then you don't get the specials. Simple as that.
----- Original Message -----
From: Diana
To: Unlimited Perfumes
Sent: Sunday, July 10, 2011 11:08 AM
Subject: Re: Follow UnlimitedPerfumes on Facebook and save!
what if your customers don't have a facebook account and don't want to have one?
Being that I'm your regular customer....this add bellow is insulting.
Diana
On Sun, Jul 10, 2011 at 10:00 AM, Unlimited Perfumes wrote:
Thank you for your business! We would like to invite you to follow us on facebook for even more savings and bargains!
Here is s how to do it:
1- Click Here: http://www.unlimitedperfumes.com/facebook
2- Click the "Become a Fan" button
3- Watch for savings, specials and coupons that will ONLY be available to fans of our page.
Sincerely,
UnlimitedPerfumes"
"This company "double dipped" the charge on my order. I sent them an irate e-mail & recieved a return from them saying they had "cancelled my order" & I could "go jump in the lake". It's a Florida based phone bank. Everytime you call, you get a recording & then are told the "Recorder is full". I got ripped off for $40.oo so far. By the way, there is NO phone listed on their site. I got the # from my card company. Here it is! ***-***-****. Good luck!
I don't believe they are a legit company. They still haven't released my money & they don't have a customer service!
BTW-a strange thing happened after I received their nasty e-mail, my computer crashed."
"I entered my credit card address wrong twice, by accident. It kept saying "declined." I realized after two tries that I entered my shipping address instead of billing, but then I just gave up. This happened yesterday.
...I never completed the order.
But I have two pending charges on my card today, from them. Hoping they will not actually post."
"Please do !!NOT!! do any business with the website. I placed 3 orders. The fisrt 2 were ok the last one I paid extra for faster delivery wich I never received on time. The customer service rep/ owner is completly a Jerk. I wish i have read the other customers reviews before. They are very offensive and don't appreciate your business at all. Also price match guarantee is big Lie.. They sell cheap , but their customer service is 1000 cheaper."
"What a GREAT site! First, the prices were unbelieveably low, and my order was placed on a Thursday and arrived the following Monday! I am amazed at the negative reviews I've read, but there's the old saying, "you can't please everyone". The product, a Gaultier EDT, was the same as if I had purchased it for 60% more at the department store. If you read between the lines of some of these "disatisfied" customers, I don't think this store minds losing them. Would I hesitate to reorder from this company again?? I already did!! "
"WARNING - DO NOT SHOP AT: UNLIMITEDPERFUMES.COM This is a misleading - outright unethical website. It clearly states on its main page they will match any web sites prices for perfumes. I ordered absoluteley irristable EDP 2.5 oz by Givenchy & later that day saw it on another website - 69rocks.com for less. I e-mailed this vendor with a request for price adjustment & not only did he Not honor his sites claim, he cancelled my order & stated
"He will not match that sites price because they have a reputation for selling fakes". I later found out from other ratings sites how horrible this sites rep. was for horrendously bad customer service. "
"After reading Michele's "smear" campaign I thought I'd made a terrible mistake ordering here.
NOTHING could be further from the truth. One little glitch (he rejected my order thinking the credit card was fraudulant... GOOD JOB!!!)
Once we straightend that out with 1 FRIENDLY e-mail my purchase arrived in just a couple of days.
You can't beat his price & rapid shipping... what more could a person expect? I give this company 5 BIG stars. I'll certainly shop here again."
"ORDER AT YOUR OWN RISK. THE OWNER MAY BE CRAZY. I couldn't believe how RUDE the owner was. I placed my first order.
I received confirmation emails and then a cancellation email stating that they do not ship to PO Boxes. Here is the email correspondence:
"Please disregard the previous shipment notification. Your order has been cancelled. We don't ship to PO Boxes under any circumstances. The order has been cancelled/voided."
"Wish I had seen that policy on your website. I have a residential address. I guess I have to do a completely new order now?"
"yes, a completely new order. We only ship by fedex (this is stated on our website) and fedex doesn't ship to PO Boxes, which is why you were unable to enter PO Box, and had to scheme to figure out to enter POB. JP"
"JP,
I don't understand what you are talking about. Your website offers regular shipping as well as Fedex ground. I still have not seen where it says no POBoxes ANYWHERE, and certainly NOT on your order and shipping pages. ANYONE can simply enter a POB shipping address and the website doesn't give any sort of error message. All I did was enter my mailing address. There was no SCHEME, and I am offended that you would be so insulting to a customer. Are you the owner? I would like the owner's contact information please"
"You are wrong. POB is not PO Box. If you attempted to enter PO Box, it wouldn't have let you. Either way, we don't ship there, so please shop elsewhere, and I am the owner."
****
What a guy, huh? I had already replaced my order overnight and received a confirmation. I bet he cancels that one too. Is this guy trying not to sell perfume? I don't get it."
"This was the worst experience I have ever been through with a online purchase. If you plan on purchasing anything from unlimitedperfumes.com read this first. I ordered a chamilia braclet from them and ordered chamilia beads from anothor place online they both came in and the beads would not fit on the braclet. When I emailed unlimitedperfumes.com told me too bad we are not selling chamilia any more go to a local dealer to find out and there are no refunds. Unlimitedperfumes.com also called me vulgar names on top of that. Worst experience ever!!! I promise you if there is somthing wrong with your order you will not get it fixed."
"BUYER BEWARE. HORRIBLE EXPERIENCE WITH THIS INSANE JERK..
I hope that someone puts this person out of their misery. They ranted and raved about having my address and coming to "pay me a visit"
In addition to using foul language, they threatened me, was verbally abusive and downright ignorant. I'm sure they were getting theirself off during all the banter, poor lonely soul. DO NOT BUY FROM THIS ANIMAL/'PERSON'
"
"OH my gosh!! this guy is a freakin NUT ball!!! threatened me when i questioned shipping!! just read the email below!! read from the bottom up!! If anyone has any information where this idiot is doing business let me know! I would to file a complaint and shut his ass down! contact email is ****@**** thanks!
Fuck off, cunt. Keep fucking with me and you will find out ho you are dealing with. Remember that I know where you live. You really wanna try me, bitch?
----- Original Message -----
From: Garcia, Michelle
To: Unlimited Perfumes
Sent: Friday, October 03, 2008 3:34 PM
Subject: RE: order 57046
No what I was questioning is your false advertising! If you don’t like someone questioning then do NOT put false information on your website! I am keeping these emails and I am reporting you to the better business bureau as well as I am going to post on the internet for all to see how you treated me and what your solution is when questioned!!!
ALL you had to do was be honest and not lie. You have displayed horrible customer service and I am going to make sure I let as many people know as possible. I have copied snapshots of your “Mission Statement” and guarantee policy which I will be submitting to the BBB as well. How stupid to treat a customer so badly over a QUESTION!!!
________________________________________
From: Unlimited Perfumes [mailto:****@****]
Sent: Friday, October 03, 2008 12:27 PM
To: Garcia, Michelle
Subject: Re: order 57046
You were refunded. Your card has been refunded, which will show up in a few days. You should have gotten a copy of the refund receipt. As for why, because you have been questioning our shipping timeframes from the begining. If you need it expedited, please select the expedited option.
----- Original Message -----
From: Garcia, Michelle
To: Unlimited Perfumes
Sent: Friday, October 03, 2008 3:22 PM
Subject: RE: order 57046
You cancelled the order?? So are you saying I have to go in a re- enter the order again? My c/c was already charged for the amount. Why would you cancel the order and not even ask me first?
________________________________________
From: Unlimited Perfumes [mailto:****@****]
Sent: Friday, October 03, 2008 12:20 PM
To: Garcia, Michelle
Subject: Re: order 57046
I've cancelled the order. If you would like to replace it with whatever shippping method you require, please do so, and, I apologize for any inconvenienc.e
----- Original Message -----
From: Garcia, Michelle
To: Unlimited Perfumes
Sent: Friday, October 03, 2008 3:13 PM
Subject: RE: order 57046
This is what is on your website and it does not say anything about the shipping method determining when it is sent… it states ALL ORDERS placed by 1pm are shipped that same day. If my order didn’t go through by 1 pm on the 1st shouldn’t it have shipped yesterday? I am a little disappointed as I have ordered from you before and I did email and ask to upgrade my shipping and I was told I couldn’t do that. Please advise…
Shipping and Handling
• All orders placed by 1pm Eastern time, are shipped the same day.
• All orders are shipped for a flat fee of $5.99 or FREE if over $99.
• Customers also have the option of opting for DHL shipping, and are charged ACTUAL shipping charges, with no markup. We do NOT make money on shipping. We pass along our heavily discounted rates with DHL to you, the customer.
• On orders of $99 or more the customer is given the option of having it shipped free.
________________________________________
From: Unlimited Perfumes [mailto:****@****]
Sent: Friday, October 03, 2008 12:09 PM
To: Garcia, Michelle
Subject: Re: order 57046
If you did not opt for expedited shipping, then it takes a couple of days to process. Only expedited orders move to the front of the line. The flat rate method, as you were advised upon selecting it, takes 7-10 business days to arrive at your destination.
JP
----- Original Message -----
From: Garcia, Michelle
To: ****@****
Sent: Friday, October 03, 2008 2:40 PM
Subject: order 57046
Hi I placed my order on Wednesday, October 1st and it is still showing as pending and not shipped yet. Can you please give me a status?
Thanks!
"
"Like another person who wrote a comment that if they had read these comments first they would have never bought anything from this company online. I purchased three different colognes for myself very early on Sunday 9/14/08 morning and by Tuesday 9/16/08 they were received at my apartment complex's front office as I instructed. The packaging was well insulated and all three of my colognes were in great condition, two of which came in the wrapper and the third was never used and completely full and was not a tester. They sent me a tracking number to track my order but it came so quickly I didn't get a chance to use it. They said it would take up to 14 business days but I received in 2. I was nervous but this turned out to be an excellent experience and I will definitely purchase more items from them in the future. With these great prices I will never shop for cologne in the finer department stores again. Thanks for the great service! "
"Buyer beware!!: Price and shipping turned out to be different than quoted on nextag/google. After placing an order the seller canceled it w/o explanation. When I asked him he proceeded he told me I was "wasting his time, and should go shop elsewhere," he then proceeded to racially insult me and sent me several follow up emails harassing me and threatening to use violence. Said he had my address on file and he would "pay me a visit." He also suggested he would use my credit card and address to make personal charges. This guy is a psycho!!!... check his reviews on pricegrabber, you'll see what Im talking about."