"Never needed this service before and after calling around I was offered an excellent price to transport three vehicles to two locations. I crossed my fingers and hoped for the best! The service I received form the first contact to the last was exceptional!!
I wish every business I deal with had this level of professional customer service!
Truly made the whole process simple and trouble free!
"I used UnitedRoutes, and they delivered my car to Colorado safely from Florida, very happy with this company !! "
"I first got an estimate through United Routes website. The follow-up I received from them was second to none. The quote was in the middle of other companies, but the other companies could not compare with United Routes customer service, which is why I chose them over all of the others. The communication, throughout the process, was excellent. The willingness to work around my work schedule meant I didn't have to cancel days of work. I will only use United Routes, if I need future vehicle transport. I highly recommend this company. If I could provide them with more than 5 stars, I would."
"Our experience was excellent; from the initial phone call to the vehicle being dropped off, everyone was professional and did exactly what they promised. "
"I will write this review since I relied on these to initially consider using United Routes - and I am very pleased I did. I have had many mystery experiences with other shipping carriers ( I think one driver must've fallen in love with a truck stop waitress somewhere!)
From my first contact with United Routes, Patrick did an excellent job describing what they do and answering all of my detailed questions. They also were very good at keeping me informed as to the status of my 2,000 mile transport. The truck was literally waiting for us as we came from the airport.
Very Pleased for this - will call in the spring when the snow birds head back north! "
"We have used United Routes two times now, to ship valuable cars from California to Michigan. Both experiences were great, prompt quote, excellent customer service, quick delivery, nice drivers."
"Initially had issue with correct trailer for my vehicle.
But it was addressed immediately and car was picked up next day.
They were waiting on me in Dallas.
Excellent service from United Routes. Highly recommended for ANY vehicle move !! Took very good care of my vehicle. Even serviced a low tire.
"Noah did a great job setting up my cross country auto transport. Driver George was very professional. Will recommend to friends."
"We had our son’s Mustang shipped from Massachusetts to Indiana. VIP AUTO TRANSPORT was fabulous!!! They were on time at our house for the pickup and also at the delivery site. Gracja was great to work with. They were very conscientious in ensuring the car was loaded properly!! Will definitely use this company again!! Thank you."
"For the second time using United Routes, the process couldn't have been smoother. We had arranged for pick up at our house in Florida, but at the last minute, had to go across town and asked if they could possibly pick it up there instead. No problem! Arranged for pick up at the new location and it went smoothly. The car was to be delivered to our son's address in Chicago, as we didn't think we would be there when the car arrived. The delivery driver actually called me to see if she could deliver the car as we just arrived in Chicago and were headed to our new house. I asked if she could possible deliver it to our new house instead -- no problem! The woman delivered the car about 10 minutes after we arrived at our house! The whole process couldn't have gone any smoother. Thank you, Shawn Ingleton, for seeing me through another perfect delivery! I would highly recommend United Routes!"
"Since my review I am pleased to announced that United Routes worked with us and lowered the cost due to the problems that we encountered. BEWARE of United Routes they are not what they say they are. Purchased a antique car from auction - Got a quote from United Routes (UR). Hired them to pick up my car in Idaho and deliver to Danville VA.
9-6 received quote, received email stating estimated ship date Sept 9 - with estimated delivery date of 9-14.
9-10 received email stating vehicle got picked up. Same day received email that they picked up the wrong car and my pick up would be delayed until the next week.
9-16 received email that there was a delay on route and that the car would be picked up 9-18.
9-18 received email that car was being loaded as we speak, which was a lie - car was not picked up until 9-21.
Emailed asking for trucker contact info. Got name and phone number, which I called and come to find out it was another transport company! and not the trucker but his company. So UR was not the shipper, they subbed the delivery of my car to another company without my knowledge or consent. Their website does not state anywhere that they use other companies. False advertising. Kept calling the contact and only got an answering machine with no call back. Called UR to find out what was going on - Marcus was less then forth coming with information.
After I was lied to by Marcus I started to wonder if this was a scam and if I would ever see my car. Kept calling UR and A & J Transport (the subbed company) with no results. At this point UR knew all my phone numbers and started no answering the phone when I called. Finally on 9-23 Marcus called to tell me that the trucker was in Harrisburg, PA and would deliver the next day(9-24) by 2pm.
9-24 Called Marcus to make sure everything was on schedule - Was told that he spoke to driver and that he would deliver my car by 2pm. 2pm came and went no car. Called Marcus, of course no answer, left message. Around 3:30 the driver called and said that he was in DC! which is 5 hours from me. Another lie by Marcus. Trucker said that he would drive all night and camp out in my parking lot and would unload the next morning.
9-25 came and the trucker was here and he did unload my car, he was very apologetic about the delay, but said that his hands were tied. He also stated that the reason for the first delay was that he did not have a truck those 5 days that they lied to us about delay on route.
We were lied to from the get go by United Routes! Of course they got their money for the delivery and all I got was lies and anxiety about my car. DO NOT use these people they are not straight forward with you. I have no idea how they got a A+ rating from BBB, as they should have a D or F as far as I am concerned.
"I submitted a request and had a call from Marcos within 5 minutes! And they were able to pick up my vehicle within 2 days and delivered it in great shape and exactly on time! Could not give them a better rating! Communication was great and my emails were responded to within minutes."
"While the cost was just slightly higher than others, United was THE ONLY carrier who would commit to a date for pickup (I tried for 2 months to get the car picked up with 4 different carriers) AND the only one to commit to a date to drop off. They were also the friendliest team to work with. The few extra dollars were well worth the peace of mind and courtesy."
"I chose united routes to ship a vehicle for me cross country after being referred by a friend in the industry. I placed my order with Kasey who was very professional and assured me they would begin working on my order right away, which they did. I then communicated with Steve in regards to dispatching the ship, who was also very professional and thorough in his explanation of the process once a truck was dispatched. They managed to find a driver who shipped cross country in 3 days, sticking to both the estimated pickup and delivery dates. The price they quoted initially was up front and did not increase with any added fees, etc. Overall a great experience with these guys, would recommend!"
"The best company and the best price "