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Verified
5/5

2009-02-15

"I got ~30% off msrp for a bluray player and receiver. The bluray was new; shipped right after it was built. The receiver was about a month old, which is still really new. It was double-box. FedEx dented a corner, but all was ok. Communication was great and the orders were delivered next day for the receiver since it was on inventory. The bluray wasn't built yet, so I had to wait a week to get it. It's a great alternative to authorized dealers."

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Verified
5/5

2008-09-12

"Ordered the VERY expensive Pioneer Pro-141FD plasma. It was shipped promptly and perfectly. I was NOT hassled by sell-ups. These guys were top-notch and you should NOT be hesitant to buy from them. I will return for more!"

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Verified
5/5

2006-08-05

"I was very pleased with my recent shopping experience with United Online Shopping. Before purchasing the receiver from them, I did fairly extensive comparisons of other web merchants that carry the receiver. United Online struck me as having very good customer support (and feedback), as well as very competitive pricing. There was no attempt at hard selling. When I preordered, the receiver (a brand new model) was not yet in stock. I was kept informed of when they expected it, and my credit card was not charged until it actually shipping. Communications with Customer Service were excellent before my purchase, and because I had no problems, I have not had any reason to contact them since.

They are not an authorized dealer for Pioneer Elite products (no online site is authorized), but they are upfront about it on their website, and offer to cover any warranty repairs if you ship the product back to them for the full warranty period (two years).

Shipping was reasonably priced and prompt. They are in California, and I live in New York -- the receiver was shipped FedEx ground on a Tuesday and delivered to my door on Saturday of the same week. (A minor quibble, signature was required to receive the package, but considering its insured value, this is understandable.)

I recommend them and would buy from them again.
"

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Verified
5/5

2006-07-18

"This was my first time using this site, but because they ranked well with Yahoo's customer ratings I decided to order. I am happy to report that I received my order promptly and I will be using them for future purchases. They also requested I verify my billing information because a phone number I provided did not match my credit card. These guys are a wonderful alternative to the more well-know electronics dealers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use