ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2019-01-08

FRUSTRATED WITH ONLINE SHOPPING EXPERIENCE

"I'm hoping that someone at Ultralite is going to read this because contrary to what these other customers have written, my experience is polar opposite. I ordered a titanium camping pot on November 27th, credit card was charged on November 29th, e-invoice stated shipping 5-8 days and here we are January 7, 2019 and I still don't have my paid-for-product. Three emails, numerous attempts by phone to contact the company and still no response. My only recourse now is to advise other potential customers...unless someone out there has a suggestion. There's always social platforms but don't wanna be that customer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2017-04-04

Incredible customer service

"Minor manufacturing defect with my Native sunglasses. Speedy response and incredible customer service. Highly recommended. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2017-02-25

Awesome customer service

"I bought a pair of native apex sunglasses for the cheapest price I could find after searching google shopping. When I got them they were too small. Contacted customer service to return and they suggested the larger, Gonzo model. Not only did they give me a $5 discount on the shades, they also included a free return label for the glasses that were too small. I will definitely be back, thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2017-02-24

Only ordered a couple things, but all was good.

"Great site. Just disappointed that some sizes/colors were not available for the gear I was shopping for. Guess that is expected for purchases late in the season."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-07-27

"Fast shipping! Great response time when I asked a question, would buy from again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A