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Verified
1/5

2005-03-24

"I subscribed on-line to ultimatemoviesdownload on 5.2.05. Everytime I try to chose a film to download all I get is a list of pornographic films. I have tried to contact them many times on F&Q but have never received a reply. It now says the mailbox is full. I advise any-one thinking of joining this subscriber not too. It is just a rip-off."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
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Ease of checking order status
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Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
N/A
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2005-03-14

"I downloaded the ultimatemoviedownload programme after paying for it on-line. I have never been able to use the software as it will not load. I have consulted all their FAQs to no avail, and I am quite computer literate.
I have written to them 5 times. They have never responded. Also, if you email them via outlook, their mail bounces back saying that their mailbox is full. web based mail just goes in to cyber space.
They say they have a live technical help section, but whenever you click on that, it says "come back later".
HOWEVER, on the plus side, they certainly have their financial things in order, because my payment was taken immediately.
All in all, I would say that they are a fraudulent company, and that you should AVOID THEM AT ALL COSTS.
I myself intend to spread the work to this effect across the net using forums etc.
Good luck!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability