"We had a great experience up until the beginning of this year! It seems to have gone down hill very quickly and the staff is unconcerned and not very receptive to my concerns."

"This school doesn’t hold a candle to our previous daycare, Chesterbrook academy. At a higher price, I expected we’d receive the same level of care at least - if not a higher level of care. The lack of staffing and constant change in teachers is very unstable for the kids and I honestly believe it negatively affects them."

"I voiced them earlier in the survey. Overall, I love the teachers here. I just hope for more consistency and a sincere effort to retain good teachers."

"We loved having our children there but the extremely high staff turnover at all levels have affected the quality of the service provided."

"This school was excellent when we started. It has declined to a point of what I would consider to be awful over the last 3 years. It’s sad. Constant rotating door of staff. New Lesderhsip several times. It’s a hot mess."

"Love the teachers. Staff turnover is a huge issue and causing parents to make tough choices about work and childcare."

"As mentioned before, my daughter’s teachers are amazing. Miss Emily and Miss Lexxis have gone above and beyond for my daughter. However, the school has lost an absurd amount of teachers and they can’t afford to lose any more. Something needs to be done to retain baluambstaff."

"You need to focus on your staff, teachers, and administration. I've seen more teachers and Administrators leave than have been hired. The burnout on a lot of the staff shows. The amount of times we're asked to stay home from our jobs for the school to be in ratio doesn't pay for my familys loss of wages."

"horrible. i’m tired of them not having enough staff for our children. every single week there’s an email sent out asking us to keep our children home and if not we might be turned down at the doors. there’s no directors in the building. 5 staff members left within the last two month. i don’t feel as if my child is getting the correct education upon not having correct staff. along with safety concerns due to no director being present at the front office near the entrance."

"We really do love Ugro and the friends our child has made and the teachers. As stated previously the constant turn over is concerning. Is there a reason or one specific person who is causing others to leave? We want to stay but also need reliable childcare as we both work. Hoping there is a fix and retainment of employees"

"The teachers and staff are amazing. They go above and beyond for the kids."

"Ms. Jenn has been amazing with her constant communication. I feel bad for her and her struggles to get more staff so that we can keep the daycare classes open all week long."

"Very good. Hopeful for the staffing issue to improve. But other than that everything has been exc"