"Ordered 100 Assorted Sharpies, item came damaged in an absolute mess of ink. Contacted their "Customer Service" multiple times and received no responses. I have filed a complaint with the BBB, partly because I want a refund, but also because I would like to get an actual response from the company and this seems to be the only way to do it. Absolutely terrible experience and I would never order from them again. Things were fine when everything was going smoothly, but as soon as you have a problem (and this seems to be a recurring theme among many buyers) their customer service fails at every turn and you are screwed.
8/11/10:
Uh-oh, here it goes. Well, I received a refund after filing a complaint with the BBB, but instead of getting an apology for their customer service failure, I got this gem of a response:
"We have fully-refunded ****** and ****** knows it. ******'s refund was processed before this case was opened by the BBB.
As you know, this is our first ever complaint with the BBB and our record of customer service is very high.
******'s continued harassment is now bordering on libelous. All of this over a $0.25 pen that supposedly arrived broken. ****** has spent countless hours posting on multiple sites on the Internet indicating that we "knowingly threw in faulty markers" in the assorted box we shipped.
His three (not 8) eMails were ignored because they were caustic and accused us of
"knowingly" doing this. ******'s eMails -- and this claim -- demanded a full-refund of the purchase price, without indicating that ****** would return the item in question.
Again, I indicate ****** has been fully-refunded for ******'s purchase price and this refund was completed PRIOR to the opening of this case."
Oh boy, I probably come off as a jerk right? Well, when you tell complete and utter lies about someone, occasionally they will come off as less than wholesome. Here is a bit of a rebuttal:
1. I filed the complaint on 7/27 and received a refund on 7/28. BAM one down, I could disprove this in five seconds if asked.
2. This was not over a single $0.25 pen breaking, it was about a number of markers breaking and spilling permanent ink all over a $30 box of markers.
3. I posted a single complaint on this site (sorta the purpose of this site, no?) and it took me maybe 20 minutes to write.
4. I could not see how 3 or 4 markers could burst inside of a padded box and suggested that it may have been due to someone packing the markers without checking for damaged ones.
5. My emails (six if you don't count the two that actually got them to do something after a month.) were far from caustic. The original few were simply explaining what had happened and expressing my disappointment. There was not a "caustic" word in the entire thing. I got a little annoyed later on and got a bit harsher, but nothing even close to what they portray.
6. I did not demand a refund in ANY of my emails. I did in my BBB complaint, but I had every intention of returning the item in exchange for the refund. Bald-faced lie.
Just do not deal with this company. If you have problem they will ignore you. If you file with the BBB they will slander you with easily-disprovable lies. I could go on and on, but I want to keep it under an hour, just to make them look even goofier."
"I ordered the Rolodex Desktop Maneager in Mahogany,and in less than a week it had ben delivered to my door. Since I had never used this conpany before, I was anxious to see if the product lived up to its description. I was delighted! The finish is just beautiful, looks far more than its modest price,and is perfect for my desk. This was a great deal! I shall certainly check out UWantSavings.com whenever I am searching for a product. They keep their word and the prompt delivery pleases me very much indeed.
Sincerely, Ruth Godley "
"I have not ordered much in the past from UWantSavings.com, but on my recent order, I was so impressed by their customer service that I had to add them to my Good Deals list on my website.
They offered 100 Sharpie-brand markers for $29.99 with free shipping. Not just regular Sharpie markers, but a wide variety - regular, fine, broad, highlighters, Professional-series markers, and so forth; these usually sell for about 50¢-$5 each, depending on the variety, and this has no shipping or sales tax. Further, since they offered a free Restaurant.com $50 gift certificate with a purchase of $50 or more, I got two sets. Yes, 200 markers might last me a while, but I know that Sharpie-brand markers will hold up until I need them.
The day of delivery, I got an email with a bold banner instructing me to "check the porch - your order has been delivered!"
I found the box by the door, and I, being a conscientious shopper, counted them. There were 194. I emailed, hoping somebody might send an email apology and drop a half-dozen pens in an envelope in the mail.
That's not what they did. I got an email THE SAME DAY confirming a return and credit for the entire cost. Not just one set, but both. And not a RMA, but an updated receipt specifying that they had already been returned. (Granted, I have not seen a credit clear my account yet.)
And today, three days later, I received a box by UPS with 100 more markers. No receipt, statement, bill, anything - just 100 markers. That's customer service in action."
"Found site via Google search, first time customer.Very pleased, good service, good price,good quality item. Added site to My Favorites."
"Another stumbled-upon shop that happened to be selling the item I wanted at the best price--with free shipping to boot!
This first experience with UWantSavings.com was great:
The item was well packaged, and the tracking information was much appreciated. Communication was overall decent; however, while understandable that they want to get people to give them good reviews, and to make extra sure that both order and emails are received, it's still a bit excessive to receive so many notices regarding a shipped item that isn't even over $15 in value. (For large, time-sensitive orders, this would be a relief, but I suppose it's a good standard to retain if it's applied across the board--not just to first-time buyers.)
But, bottomline: there were no problems whatsoever with the whole; the process was quick and easy, and I got exactly what I wanted in due time.
If there are any future orders, this post will be updated.
Seller recommended."
"Bought two Thermos "Raya" vacuum beverage containers, a great product at a great price. They were shipped promptly and arrived safely. Couldn't ask for more!"
"this place is great. has some really good deals. the free shipping is awesome. my order always arrives fast and intact and if i have any problems i just call the toll free number and the merchant corrects what needs to be. the person i speak to is very polite and courteous. what a good find find for great deals!"
"Good, prompt and fast service. My order got processed and shipped on almost the same day as placing the order. Also, got my grinder for one of the lowest prices on the Internet."
"Great store!! Fantastic prices and items shipped quickly and packaged well. Excellent customer service and great follow through. Have used more than once and will use and recommend again and to all my friends. Everyone should check out their diverse store. Always nice to find a responsible seller!! "
"I order this product on Saturday May 1st, and received it Tuesday May 4th. Excellent shipping service, and the value of the product was exceptional. Will definitely do business again."
"UPDATE - this store finally did respond to my complaints and fixed the problem with a paid return label and full refund. I will shop there again and - except for this one episode - i have had good experiences with them.
This store was really great the first few orders I placed with them. This last order (and it probably will be the last order) is a different story. The item I ordered is not what I received. There is apparently, though probably unintentional, error on the depiction and description of the item on the website. I have been e-mailing them for a week and have yet to get a reply. I want to return it, but since the error is not mine, I think they should provide paid return label."
"Wow! Nothing but impressed. The leather attache/roller bag I bought for my GF turned out to be far higher quality than I would have guessed. It's comfortable, well-padded, has a great soft feel to the leather, zippers feel solid, the whole product feels extremely durable. With zippers that tuck away when the bag is off the detachable roller, this thing is rolling class. Service was fast and efficient. I'm definitely shopping here again."
"I placed an order for several items that was to include a $50 restaurant coupon. All items arrived EXCEPT the coupon. Interesting how the most valuable item in the order is the item that never made it to my home. "
"I ordered my item and received it about 26-27 hours later. SUPER fast shipping, and the assortment is great! My sharpie box was a little heavy on the orange, but no worries- I've still got at least 80 other markers. :)"
"Got what I wanted in six days with no problems. A simple, trouble-free purchase. I can't ask for more."