"It should be legal for companies like this to stay open for business. About a spineless as humanity can get"
"Accidental placed an order on eBay. Emailed them within seconds.
Item posted 2 days later and then 2 days after that received a response that they don't give refunds. Pigs. "
"Customer support was awesome. Had an issue with my GIVI case mount and Jesse spent a lot of time helping and doing what I need to get it resolve. I have been buying gear from Twisted Throttle for years. I will always turn to Twisted Throttle for my gear. Cheap and very helpful. Thank You!! "
"Product was delivered to Canada in two days. Fit was perfect Installation instructions were right on "
"I ordered a Givi windshield for my Kawasaki Versys-X 300. Price was less than Cycle Gear, order shipped promptly and I received sooner than expected. It installed easily and works great. I am very pleased with Twisted Throttle's online service."
“We are very happy to hear your expectattions were exceeded. We strive for this kind of service. Ride on and ride safely!”
"First time to deal with this site and I can confidently say it is the worst, I sent more than 10 emails urging to know my order status or to get any response for my item which is fully paid including the shipping cost, the item has been ordered more than a month ago but I got no answer whatsoever. you need to avoid purchasing from this site. "
"I ordered the products 5/23/2020 at that time their website shows the products were in stock, but it has been more than 30 days and my order has not shipped yet, plus two weeks ago i called them check out the status they were saying they will change their website it is kind of old school bla bla. "
“ We are working on this problem, and have completely revamped our website. It will help us be able to keep customers up to date on which items are in stock, and when they ship. We are very sorry you had this experience, and want to thank you for your feedback.”
"Part arrived on time, no issues with this transaction. I would have no qualms ordering again from these guys. "
"If you go to the Twisted Throttle website, they tell you about their great return policy. I contacted them 3 times to return a set of BarkBuster handguards. I never even got a response. I will never purchase from this company again, or recommend it to others. I got the feeling the company is going t_ts, as this type of customer service is a indication of deep issues."
"I ordered an MRA windshield for my 2003 Gixxer Thou.. it took 3 months to get to me.. I understand it was a special order from Germany, BUT 3 months seems a bit much. Now, understand the 3-star review.. Thankfully, the windshield fits, and patience is a virtue I’m working on... Ride safe y’all!!!"
"Always outstanding. This time was no different. Thanks guys!"
"I have been buying from Twisted Throttle off and on over the years, and my recent experience has been very positive. Though everything I ordered lately has not been in stock, most of it got in stock soon after ordering, and even the piece that took awhile did not have an unreasonable wait. Customer service has been excellent - from inquiring about an order to helping me figure how to assemble something. I will continue to buy with Twisted Throttle."
"Order took to long, Was refunded and a slow but timely manner thanks"
"... the experience turned out to be positive. I ordered a footpeg kit for my Triumph Tiger (2018 XRx), but didn't read the fitment specs carefully enough. I ended up having to return the kit via FedEx -- no questions, no problems, no cost to me. My Visa account was credited in the time frame specified. I have done business with Twisted Throttle over the past 10 years and will continue to do so."
"High Quality Parts / Fast Shipping"
A rep from Twisted Throttle, twistedthrottle, has responded:
“Hey there Jack!
Thank you for taking the time to leave a review for us! Customers such as yourself are why we are here. We're always looking for ways to improve our service and your feedback will be taken as an opportunity to do so.
Glad to hear your windshield arrived in a timely fashion and you found the installation and fit to be perfect. We wish you many happy adventures on your bike and look forward to assisting you again in the future.
~The Twisted Team”