"This company makes luggage that is back-friendly and collapses to fit flat on a shelf. I love the design of the luggage but the warranty and service could be better. The luggage is a little delicate and their 1-year warranty does not include shipping costs. You have to ship the bag to their factory in San Francisco at your expense, they repair it and return it.

I had problems with my bag from when the day I purchased it - one of the hinges didn't fully close. It was too expensive to send back for repair so I lived with it. It still stayed pretty flat on the shelf. Then on a recent trip, one of the hinges broke completely. Time to send the bag in.

When it came back, they had repaired the fully broken hinge but did nothing more. They hadn't oiled the wheels (they squeaked) or in my opinion done a good job of looking over the bag for problems. I mentioned the other hinge - the one that never fully closed - it would have been nice to have that fixed, but they didn't consider it a problem so they didn't fix it.

They are ok, I guess, but don't expect them to go the extra quarter inch to take care of you.

There's another company - Lipault - that makes foldable luggage. Their luggage looks beautiful, it has a 3 year warranty and pays shipping both ways for covered repairs. Their 26" suitcase weighs 6 lbs vs Tutto's 11.3 lbs. When it's time for new luggage I will try that. "