"Tuffrhino is a company that does not care about customer service.
I ordered product that did not arrive after 9 days. Called and emailed to cancel order. Was told order was cancelled and money would be returned. Did not happen. Package arrived 3 days later after they said it was cancelled. Want me to pay shipping and restocking charges. I offered to pay restocking if they would pay shipping. They refused."

"DO NOT BUY FROM THIS COMPANY. Their website states that they will charge your credit card 24 hours prior to shipping...they charged our card the next day and over a week later we STILL have not received the items...and we paid almost $800 for overnight shipping. Calls to the company are never returned (as they do not answer the phone and it ALWAYS goes to voicemail). Emails are also unreturned.
Have filed a complaint with the BBB. I urge others to do the same."

"Stay Away from this company!!!!! Still trying to get my order and refund for shipping back their mistaken shipment. Have even talked with Lenny the owner and Sara in customer service. BAD communication. Don't buy from them! "

"On March 13 I placed an order for a safety kit. After waiting a few days the order system continued to indicate the order was still "processing", so I called Customer Service to find out if there was a problem. I was told there was no problem and the order would ship on March 20.

On March 25 I checked the order status and it was still processing. I emailed Customer Service and was told that the warehouse was completing some paper work to comply with "new" HazMat regs (the kit includes a fire extinguisher). Supposedly the warehouse was completing "the last" of the paperwork and I was left with the impression the order would ship very soon.

On March 30, there was still no indication the order had shipped. Another email to Customer Service resulted in a response indicating that TuffRhino was "at a loss" to explain what was going on. An email from the warehouse was forwarded to me in which the warehouse placed blame on the government but said they should begin shipping "next week" from an Illinois warehouse.

On April 1 I offered to pick up the order at the warehouse myself. No response from TuffRhino.

April 14 I emailed another request for a status update. On April 20 I received a response telling me the order would ship "by the end of the week" (April 25).

April 25 I emailed Customer Service to see if the order had shipped. No reply.

April 27 I called Customer Service. I was told they couldn't tell me whether the order had shipped and would have to call the warehouse. I asked them to call me back. They did and I was told the order was shipping April 29.

April 30 (today), I called Customer Service and they still could not tell me whether the order had shipped. I asked to speak with the owner (Lenny), who I had emailed on April 27 and again April 28; no response was received to either email. After being repeatedly placed on hold, I was told that he would call me on Monday (May 4) with an update.

Bottom Line: You can't trust anything these folks tell you. I've been strung along for 6 weeks. Every promise has been broken. I recommend you do business elsewhere.

Update:

After additional phone calls from the owner (Lenny) the order finally arrived on May 7, nearly two months late. I was told shipping would be free because of the delay. I checked my credit card today and saw that I was nevertheless charged for shipping. I've sent another email to Lenny and Carolyn Wells in customer service to get the shipping charges reversed."

"On November 23, 2008, I ordered several hard hat liners. When I had not received these items on 12/03/08, I sent an email requesting to be informed of the status of my order. I received no response to this email.

On 12/05/08, I sent a second email requesting to be updated on my order. I received an email and telephone call from Carolyn. She informed me that one article I had ordered was out of stock and they were waiting on it before shipping my order. After discussing this with Carolyn, it was decided that the one item would be removed from my order and the remaining items would be shipped as soon as possible.

After not receiving my order, on 12/12/08, I attempted to contact Carolyn via telephone at approximately 4:02 pm, but I received a recording stating that their office hours were from 9:00 am to 5:00 pm and no one was available to take my call.

As of 12/13/08, I have received an adjusted invoice reflecting the one item's removal from the invoice but I have not received the remaining items.

** Follow up *** December 16, I received an email advisin that my order had been shipped. I received my revised order on December 19, 2008.

"