"So I had ordered a medium wet clay karate monkey and was super stoked about the decision made. Up until I received the bike that was assembled nicely for exceptions of a little tweeking to get it rideable. But oh there's something not right..it's a **** XL frame. Now I'm not one to really **** and complain, but when you slap down $1620 on a bike, it better be all good. "
"I had a problem with an order (shimano 12 speed cassette) and contacted their email support. To my surprise, they replied within a day and shipped out a replacement with a return shipping label.
Most reviews are for problems but I thought it would be fair to post when something goes right."
"Great bike shop. There price match feature and shipping are top notch features. "
"Ordered some bike maintenance items on 5/26/2019 and items arrived on 6/4/2019 with free shipping. Prices were cheaper as well. I'll definitely shop here in the future!"
"They were able to process my visa for China in less than 3 days and the communication was nothing short of perfect! Thank you for the great service!!"
"I used to purchase Superfeet shoe inserts at Sport Chalet, but that brick and mortar retail outlet went bust a couple of years ago. It was easy to order the product from Tree Fort Bikes on 9/26, the price was a match to the lowest online competitor, and the economy delivery via USPS first class (2-day Priority) mail was fast and inexpensive. The package arrived yesterday (10/1). I just ordered two more pair of Superfeet (black) inserts at Tree Fort Bikes."
"They stock just about everything I have ever needed for all of my different kinds of bikes. They price-match automatically against other online retailers just to keep me coming back to them. No reason to even shop around! =D"
"My rims arrived extremely fast even though it was only free shipping. There was an issue but I was able to call them and they quickly made it right, even on a Saturday! Will buy again."
"Wide selection of parts, knowledgeable staff, and excellent customer service!"
"Great shop with an expansive inventory of cycling goods. They consistently offer the best prices. I rarely buy from another bike shop these days because they simply don't compare. Top notch customer service. The representatives are kind and personable, and they address issues quickly. They have always sent me replacement items if they're damaged and had prompt communication throughout the entire process. "
"I ordered shoes and they arrived within two days. The shoes were offered below the price on the manufacturer's site and I am completely satisfied. Tree Fort Bikes was a pleasure to deal with. "
"I was really impressed by TreeFortBikes.com. Their website was second to none. It actually found and matched competitor prices when I didn't even ask it to. And for the items I found better prices on that it didn't, it instantly approved the match online. They had almost everything I needed in stock, and I was even able to pick it up locally for free the following day. When I called with questions, I got a friendly, knowledgeable person. My experience was better than I could have asked for. This will be my new place to shop for bike stuff for sure."
"awesome service and pricing."
"EVERYONE SHOULD ALWAYS BUY EVERYTHING THEY NEED FROM TREEFORT. they are the best in customer service/pricing/not making a lady feel like a lesser-than-cyclist. all around great shop."
"Knowledgeable and accommodating staff, with competitive pricing on their large selection of equipment/parts/service. Tree Fort will be my #1 location to shop - whether it be directly at the store or on the internet!"