"I ordered a tree from Tree Classics on December 5, 2015. When I decided I did not need the tree, I called and tried to cancel the order. I had paid with Pay Pal, and was told the order was placed and paid for. I called Tree Classics again and was told to request an RMA and they would send me a label to place on the box. The return shipping fee of $19.99 would be deducted from my refund, and there would be no restocking fee. I sent an Email to Customer Service requesting the RMA. It came that same day. The tree arrived on December 10th. I put the return label on the box and took it to a FedEx store on December 11th. There was a refund on my charge account on December 14th. The service I received was excellent! "

"I feel so sad and a bit perplexed about what happened with regards to this company. My bf and I have always gotten real trees but this year we decided to try a fake tree for the sake of the environment. I read through the reviews here and noted that they have gotten really good reviews and a few bad ones. The bad ones are all mainly the same problem and unfortunately we chose to push forward and have had a terrible time of it with the same issue other reviewers are running into.

We ordered our "Snowy Aspen Spruce tree" on November 27th, 2015. We did not choose any type of expedited service to get it here because their delivery window, December 4th (seven days) was so good we assumed even if it was a few days late it would arrive in plenty of time. They were also only shipping it from one state away. We are literally 11 hours away from the shipping point (note: not the same as the location the company works out of).

They sent us a confirmation email and then a link which goes back to their site (NOT the fed ex tracking service link to the product). It didn't arrive on the 4th. It was rescheduled to arrive on the 6th, then the 8th, then the 11th, then the 16th. Apparently now it MAY arrive on the 18th. I have no idea because it's back where it first started and we know how that went. We just went out and bought a live tree several days ago.

I think one of the things which has been the most upsetting about this is that the tree left the warehouse in Fresno and then was shipped several states away to New Jersey where it sat for 5 days. Then they shipped it BACK TO FRESNO which is where it is today. I have no idea why.

I will state here that I understand the company is not responsible for fed ex doing whatever it is they are doing. Tree Classics has been very courteous throughout this ordeal and at last notice offered "I have also generated a return shipping label so you can return the package to us for free once it arrives" and "Once we receive your package back at our warehouse, we will start your refund process within 48 hours". I think this is fair though if it were me, i would have sent another tree, expedited, free of charge to my customer because once someone has spent several hundred dollars on a tree it's a bit ridiculous that they have to go buy another one on their own dime. We plan on keeping the tree anyway (If it's decent) since we were originally doing this in order to have a reusable one for years to come.

IF the tree ever gets here I will update this to reflect that. I may change the number of stars I give this company based on the tree's shape, look etc."

"Excellent Tree! Great selection and hassle free ordering. Came in perfect condition. Will definitely be ordering more items in the near future"

"I ordered my tree in 2009 and it is still going strong. It was easy to set up initially, looks great, and is very easy to take down and store. Every year I just move it from storage into our living room, slip off the storage bag, and we have a tree! Some of the individual bulbs have burned out, but it hasn't been a hassle. Most of the lights are still going strong. Considering the age, we have thought about getting a new tree from Tree Classics for the past few years, but once we have this one set up again, we change our mind. It's just a lovely tree, and guests are quick to compliment."

"We got our new artificial tree last year shortly before Christmas and were very pleased with our purchase! Beautiful tree, perfect for decorating and love the lights! Thank you so much for our tree, we certainly will recommend your trees and company to all our friends and family! "

"I stumbled upon Tree Classics last year when I was looking for a 8' tree for my new home. I studied their site and read their reviews on several trees. I ordered my tree and was extremely happy with it. It was beautiful, realistic looking, and easy to assemble. Shipping was fast, I was extremely pleased. I'm looking forward to putting it up again this year. "

"We first purchased an artificial tree from another well-known dealer. After the third "wrong"; tree, we gave up. I saw the add for Tree Classics and decided to try one more time...perfection! A great tree at a reasonable price with quick delivery and customer service answering all my questions ahead of time."

"For many years we had only a real tree in our home at Christmas, but as the children left and we aged, I thought that an artificial tree would be a good thing. During the off season, we purchsed our 9' tree. This past Christmas we got the opportunity to put our tree up. Needless to say it did not disappoint. Now we can put up our tree early in the season an be able to leave it up longer.... keep asking myself why we didn't do this sooner. LOVE OUR NEW TREE"

"Everything was as advertised and shipping was fast."

"I bought this beautiful Christmas tree two years ago at the end of the season to replace my old tree and I could not have made a better choice!!! The tree exceeded all my expectations when I received it and assembled it. It looks so beautiful and expensive! I received many comments from family and friends on how wonderful the tree looked!"

"I've bought 2 trees from Tree Classics and I'm not sure which one I love more! The first is very natural looking and full with colored lights…the other is a silver tree with white lights, kind of a throwback to my childhood. Both are very easy to set up and put away. If I decide to get a 3rd, I'd definitely order from Tree Classics!"

"This is my second tree from Tree Classics in ten years! We recently moved to a house with lower ceilings and needed a shorter tree. Once again Tree Classics delivered on quality and price!"

"Our tree looks amazing. My wife and I were worried at first to purchase a tree online without being able to touch and feel the product, but reading other reviews online made us comfortable enough to make the purchase. Trees that are available at department stores do not even come close to comparing with the quality of the trees that are similarly priced at Tree Classics. We are absolutely pleased with our purchase when it arrived and hope to enjoy it for many years. I would highly recommend Tree Classics to anyone looking for an artificial Tree."

"Purchased a 7.5 ft Classic Noble Fir Christmas Tree with "Real-Feel" technology as well as a Noble 24" Wreath. These products are unmatched in quality and realism. Both products were shipped quickly and packaged very well. I would highly recommend TreeClassics.com for your next tree or Christmas decor purchase, you wont regret it."

"I ordered Classic Frazier Fir 6 1/2 foot tall LED color changing lights and it was beautiful. I loved the changing light colors. It was easy to assemble and had no issues. I also purchased a tree bag Santas Rolling Tree Bag, to put it away at the end of the season and that was a terrific purchase too. I couldn't be happier with my purchases and would highly recommend this company to all. Quick Delivery, trully no issues, very pleased."