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Verified
5/5

2006-07-14

"I ordered Nokia N80 Black color on July 4.
On July 5 I received email from ms.Ada that black color is temporarily out of stock and silver was offered at same price even though it was $20 more. Ms.Ada was very courteous because there was this urgency about receiving the cell phone as I intended to take it to India on our vacation.
My calls were ansewred promptly, tracking numbers were provided and it was all through a wonderful service. Ms.Ada was really superb as I received the cell phone in time.
I read on internet that some people are offering Nokia N80 without delivering. Shop here /you will be satisfied.
"

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Overall quality of the company
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Verified
1/5

2006-07-11

"I was looking at the samsung sgh-p300 as a secondary phone to my treo-700 I carry for work and possibly for the company. After a quick google search, I see that trade1trade has the best price and free shipping. My card is instantly charged when I place the order. Four days later I receive an email stating the the order was cancelled and a refund issued. No reason given. No refund, either. I requset an explanation. I am told that teh shipping address is different that the billing address (a personal card rather than the company card) and again, that a refund has been issued. I check online and confirm via telephone that no refund has been issued. I am giving the merchant one more day to refund the price or I will open a fraud investigation with the back and Visa.

Thsi experience does leave me to recommend this seller.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability