"I think it was a fast service"
"Bought the part online, but no ETA on the shipping."
"Good customer service and fast "
"I was very anxious about buying a new car after my last experience 12 years ago, but Violet put me at ease right away. Patient, helpful, knowledgeable, and got me a better deal than I would’ve ever imagined. Thanks Violet!"
"Does not update well with the progress of the work being done or the parts that come in. Leaves you in the dark"
"Great prices. Great attitudes. Very happy with my purchase. "
"Disappointed online service "
"Order was not ready for pick up. Yet they had the parts readily available for over the counter purchase at higher price. "
"The young lady behind the counter was very professional and very helpful with all my questions on the parts I ordered."
"I was in and out within a matter of minutes. Picking up the part was a breeze. The Downtown LA Toyota parts staff were friendly and helpful. I will definitely be back the next time I need parts."
"Yessica was great! I did not spend hours negotiating. Great customer service overall"
"This dealer's parts department is efficient and reliable for online orders and deliveries "
"No long wait for on line pick order pick up. The "
A rep from Toyota of Downtown LA, ToyotaDowntownLAMT, has responded:
“Hi Phil, we sent you a message the same day that your order was placed at 1:58pm letting you know that touch up paint takes approximately 2 weeks to come in. We asked you if you would like to proceed with the order, and you replied yes at 2:29pm on 3/5 (I have the email records saved). I'm not sure how that is leaving you in the dark. We are being as transparent as possible. Your review was left on 3/7, which is well before the 2 week timeline we gave you. There is also no work being done on your car here, just a parts order, so I'm not sure what you mean by progress of work. If you have any other questions, please reply to the same email chain as before. Thank you.”