"I placed an order for a hard-to-find CD at Tower Records website. Communication was simply excellent from the start, using text and e-mail. My purchase was logged, and the movement from transaction to shipping was well communicated throughout. It arrived right on time, well packaged, with a printed receipt. And the CD sounds terrific. I love when a business hits all the right notes. "
"I recently made two orders for CDs from Tower. The orders were placed about two weeks apart. The first shipment I received was from my second order. I really hate when this happens - very unsettling. What's become of my first order? I went to the USPS Tracking and found the package was in Louisville - it would be arriving late, but was still in transit. It was like this for about 10 days. I decided I'd give Tower Customer Service a call and see if they could help. That very same day I received an e-mail from Barbie at Tower Customer Service telling me what Tower would do for me, including a replacement shipment, and she advised me of one thing that I could do that might be helpful. The next day I went to the USPS Tracking site to do what Barbie had advise of and I found that USPS had updated their Tracking to show the shipment would be delivered the next day. Wow, that miss Barbie sure gets things moving. Well, sure enough, the next day the USPS delivered my four CDs and there was "peace in the valley".
I'm giving Barbie a huge thank you for helping me out - and a thank you to Miriam as well, for her support. It's exactly this kind of personal and effective customer service that keeps me solidly in the Tower Records camp. "
"I have purchased several vinyl records from Tower Records recently and I have been very pleased with the company. I had an issue with one of the albums and Miriam handled the problem almost immediately. When you contact Tower Records they respond very fast. I would not hesitate to do business with them"
"Ordered a hard to find CD. Price was excellent and shipping with USPS was lightning fast and arrived in 2 days. Highly recommend!"
"After dealing with the horribleness that has become USPS, I was so grateful for Conor and Mariam at Tower for helping with a vinyl package USPS had lost. While I'm thankful for everyone at Tower for being both courteous and quick with their replies, I want to thank Mariam in particular for solving the actual problem and alleviating my stress and worry over the matter. I've only recently gotten into vinyl, so I've been experimented with online and IRL orders over the past 5 months, from big box stores to independent music stores to individual sellers. Each has had their strengths and weaknesses, but for me, Tower hits the sweet spot with price, packaging and especially customer service. I've never had people at a retailer work so quickly to fix a problem that they didn't even cause."
"Miriam was a terrific help with a very specific request. Highly recommended!"
"I've purchased many vinyl records from Tower Records and I've had a wonderful experience doing so. With the customer service, I had to cancel one order that was made in error, and I also had an issue with another vinyl that I received which was resolved in a timely manner. Thanks to all of the reps at Tower Records!"
"Record was scratched so I had to exchange it, but the customer service reps were great. Miriam and Connor are awesome! Thank you!"
"I had been shipped the wrong color of vinyl and it had been slightly warped in transit. I was helped out by Connor, who let me know that the website had been updated to show the correct color, and helped me with the slight damage that had been caused. He responded timely and was very respectful, which I appreciate very much. I will definitely continue using Tower Records, their customer service was fantastic."
"I was at first a littlw disgruntled about response time to my three recent orders. But C/S rep Connor got right on it. Thanks to him for a quick and thorough effort. "
"I believe I've had the pleasure of dealing with all the C/S representatives from Tower Records. First there was Barb, Connor, Miriam, and last but not least, Pam. Any issues that I encountered, they were quick to rectify the problem.
The order process is simple, and the time in which it takes to receive the product is relativity fast. I reside in IL, and the items (LPs) come from Kentucky. They were properly packed, and the jackets/ Gatefolds are shrink wrapped. Although, I did encounter an issue with a gatefold that had creases, and a few indentations. Connor assisted me on that issue. Another issue I encountered was an annoying buzz/ pop sound on one of the titles that I ordered. Barb & Miriam assisted me with that issue. Did I leave anyone out? LOL
I was totally oblivious to the fact that Tower Records still existed. It wasn't until I googled a title, and low and behold, one of the hits displayed that Tower Records had it in stock. It brought a smile to my face. Their prices are competitive, and shipping charges are fair.
Should you ever experience an issue with media purchased from Tower Records, make sure you include a video or audio clip. This eliminates the back and forth of emails. Plus, it speeds up the process of getting an exchange or a refund.
I recall entering the Tower Records store in NYC (1979 -1988.) riding up the long escalator. Very overwhelming, but in a good way. I would spend hours Just browsing through the different formats CD's/ LP's/ Laser Discs. Oh, and yes, cassettes too!
I really miss those days. {:-("
"Have placed several orders with Tower Records. They have a great overall selection and prompt shipping. Had to adjust an order recently after it was already placed and Pam was able to take care of everything. Great experience with them."
"I was extremely satisfied with how quickly I received my order. Even with USPS delay due to the 4th of July holiday, my cd arrived in record time. Or, maybe, that should be cd time. "
"Hi, I'm very satisfy with tower records. The staff have been excellent and helpful too. I will buy again with this wonderful store. Thank you for all you have done. To each staff member.. YOU ARE AWESOME..."
"Connor was do helpful!! He pulled my request right up and sent me the link.
Very pleased with Tower Records."