"I bought a luminox watch order # 646599 for 240 dollar "
"The customer service representative who helped me with my order address was very helpful."
"Very happy with my purchase. Also very pleased to speak to the rep each time I called the business versus interacting with automated recordings"
"Good figment and style. Would recommend."
"Love your store, great service for watches AND bands. Thanks"
"My gift card had multiple problems. Staff kept me informed so that proper payment could be remitted and my bands shipped out. Thank you!"
"Ordered a watch bracelet and received it quickly, but I ordered the wrong size. Seller was easy to work with in processing order for correct size and return of original purchase. Would definitely recommend them!"
"I purchased my first Bulova watch band incorrectly and sent an email and called the next day. Jesse was the person I spoke to and he quickly refunded my first order and confirmed my second order with no hassle. He was courteous and understanding. I haven't received my watch band yet but, if it is like the customer service I received it should be a quality band. Thank you!"
"James called me to correct name error on my part. In addition to work out the engravings. Very much appreciated. Fast service."
"Nice wear and beautiful work"
"I ordered a watch band in the wrong size. I called, spoke to James for return instructions. To my delight he pulled up my order and gave me return instructions and instructions on how to measure the correct size. James was very pleasant and helpful. He offered his services without me asking questions. Awesome customer service. "
"I was exceedingly pleased with the service James of the Watch Store provided to me. He was very familiar with the issue, and one step ahead of me in satisfying my need. I congratulate you on having such a fine representative as James. I give him a Gold Star and an A+."
"I ordered a Timex watch and unwittingly ordered it twice! I called and was immediately connected with a REAL human who quickly and patiently cancelled the extra order and explained what my statement would look like. Thank you for quick and PERSONAL service!!238501"
"Stellar customer service. Incredible communication. FAST shipping. It is a pleasure to do business with this company. I will definitely be a long time, returning customer."
"My merchandise never arrived. They refused to give me a refund or replacement. Don't shop with them ever. No courtesy or customer service. Their email to me was so rude and abrupt."
A rep from Top One International Cor, nywatchstore, has responded:
“This customer purchased a $28 set of watch bands on DECEMBER of 2021. Almost 2 YEARS later on SEPTEMBER of 2023 Sends us a ONE LINE email "I did not received my order". Asking for a refund. It took her 2 years to realize she did not receive the watch band she needed???”