"AVOID AVOID AVOID AT ALL COSTS!!!!!!!!!!
Ordered an item on 1-14-2012 and my status never changed from "processing". Made several email contact attempts with NO REPLY" Called several times and no answers and no return calls when I did get through. Put on hold for ever and ever and ever. This company sucks! I am cancelling my order and going elsewhere."
"I was very hesitant to order from topdjgear because of the bad ratings they had. I got an e-mail (I had shopped before), and it said they had new ownership. They had a sale on Pioneer CDJ's and I took a chance and bought. They shipped them to me and I received them 5 days after ordering. VERY HAPPY!! Maybe they turned over a new leaf? Maybe not, but I like my purchase a lot!"
"Top Dj Gear is an organization that specializes in THEFT. They charged my credit card 1600 plus dollars and never delivered. I have tried every possible avenue with them with no results. I went to the BBB, the New York district attorney's office, and still have nothing to show for it. Was in contact with Josh for over one full year, and all it was was promises and more promises. He nor Top Dj gear ever came through. Have hundreds of emails between me and Josh to prove what I am saying, so if anybody wants for these to be posted just let me know. I will even post my credit card statement with the charges. I am still waiting for them to resolve since now apparently, Top Dj Gear has new ownership...... same story I was fed before. DON'T LET YOURSELF BE SCAMMED BY TOP DJ GEAR."
"Obviously this guy Josh is trying but he didn't try enough to satisfy this customer. I placed my order in mid-June of 2010 after shopping around for a site that was having a sale on CDJ's. From the very start I was to believe that my order would ship (aside from a mixer and coffin-case they did not have in stock yet but expected to receive in the next 2 months). Turns out my order didn't ship until the middle of July a month later and it was shipped to the wrong address after I made it clear that if it was going to be delayed for any longer I needed it shipped to a new address. So after that mess, it finally arrived only the speakers I received didn't work. I had to pay the price for the speakers to be shipped back and in turn was given an upgrade to better speakers that made up for it.
So at this point I am still owed a set of speakers, this mixer, and the coffin case. He claims that the mixer should be in within just a couple weeks, so I offer to have him ship the order all together to save him some money. Little did I know I would be fed b.s. for the next FIVE months saying that he's going to get the mixer "next week" "next month" "this monday"... it was all lies (even if he thought they were true at the time).
The most frustrating part was the poor communication throughout the whole ordeal. At the end I was calling the place at least 25 times a week. I would call in the morning and he would answer and tell him that he "just got in to the office and it had been crazy and to call him back later." So I would wait, call back in a few hours, then get the answering machine or just be instantly disconnected and I would have to constantly try all day just to get a hold of him, only for him to give me no news at all and to tell me that he'll send me an email by the end of the day. Not ONCE did I ever get that email..... Their phone system SUCKS.
Finally after over half a year of waiting he offers me to pay $200 MORE to buy this mixer from a different supplier, or to offer me a refund. Of course I took the refund and instantly bought from a different supplier and got a notice of shipment within 48 hours.
Why is he leaving up product on his site that he doesn't have in stock and clearly cannot even obtain himself."
"Phone has been disconnected, not returning emails, but they are still able to take my money. I have no idea what's going on since I can't contact them. I have repurchased the equipment elsewhere and will be disputing the charge on my card."
"I keep reading about their customer service and cannot figure out why it is so great. I have called them multiple times and their toll free number drops my calls or sends me to voicemail. I get no calls back. The phone number listed on my billing statement is diconnected. I ordered an item for my son on 3-4 and on 3-11 received a shipping confirmation. On 3-22 I entered a credit card dispute since I still do not have my order. Finally they email me saying it shipped on the 19th. They are stating I cannot cancel and will pay a stocking fee. DO NOT ORDER FROM THEM . IT IS A SCAM.
I've been contacted by Josh and he is threatening legal action because of my negative review. This company charged me and did not ship for weeks. I refused the package and am dealing with my credit card company. This customer service is the worst I have ever dealt with. This was a present meant for my teenage boy. I will always stick to larger companies due to this experience. Thank goodness there are laws that protect consumers and websites such as this that allow reviews."
"issue has been handled, spoke to cust. serv rep.. very helpful in my rough situation, Top Dj Gear top of the line help!! "
"the issue has been handled."
"I absolutley love this site. It is easy to find a wide variety of products you may be looking for at an affordable price. The product was in excellent condition and shipping time was extremeley fast. Overall my experiance was excellent. I would deffinatley recommend this site to anyone looking for high quality DJ equipment at an affordable price. "
"top dj gear you guys are the best i try many other dj sites didn't work for and i try top dj gear and everything works perfectly,i was shock when ups showed up at my door i couldn't wait to install my gear inside am on my second order which is a mixer this sites will be for me and my friends shopping store,i dont think there is any other dj store to match you to top dj,top dj you are the best keep it up. EVAL HENRY "
"ill never do business again with top dj gear;;i emailed a number of times about my order when id get it . i tried for days by phone no answer.weeks later i emailed ship it or refund, then i got email saying back ordered. when i got that email, i emailed to cancel, because someone else can get it to me in 3 days. then they emailed and said already shipped. guess what , it wasnt what i ordered. im not going to bother dealing with them again, so i wont send them back ill take the loss, but i will continue to tell everyone, to go some where else didnt even put a invoice with the order"
"I searched several DJ Equipments sites to find the perfect Christmas gift for my husband and I ended up drawn to the TOP DJ Gear website. Their prices are excellent. I ordered a mobile DJ package for my husband for Christmas and was promised that I would get it before Christmas Eve. Top DJ Gear definitely stood by their promise - I received my package before Christmas. They accomodated me to the fullest!! My husband loves his new equipment!! My husband and I will continue to use this website to purchase other equipment. Thank You Top DJ Gear!! KWest!!"
"ISSUE RESOLVED - Thank you Josh Johnson
One of the PYLE PADH1079 speaker cabinets I received was broken. I requested a replacment and they charged my credit card for another speaker + shipping. They never sent UPS out to check the damage speaker and never refunded my money."
"Make sure you check your order status and call often"
"Ordered some headphones Monday morning and received them on Wednesday as described. Very happy with the fast turn around and product quality."