"They brag about their amazing customer service but I never get a response to my emails. Their prices are extremely good, but what's the point if we don't receive our order?"
"I ordered a contact lenses with a specific name and they sent me different product . I ordered Mediflex Aquafinity and they sent me biofinity which is a different name and product with less value in the market. Sent them messages, they never answered it. I don't think they care about their customers. "
"This company never shipped my order for over a week. No confirmation, no communication, no response.
I then filed a Paypal complaint and TodayLens immediately provided Paypal with a fake tracking number. Within a day Paypal refunded me my money as the tracking number was completely invalid.
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"Quick service, great prices. Shipping costs are reasonable and fully trackable. Will definitely buy from them again!"
"At first i was weary but checked the reviews here. I placed an order for a paid of Ray-Ban 2140 902. I think the important part is first calling in to make sure they have them in stock which they did. I ordered them and got them in 6 days which 4 of those days were for handling and prep. All in all i would GLADLY buy again from them. Top notch and the glasses were 100% AUTHENTIC. "
"Excellent service! I wrote a few emails to them for my problems and all got quick reply. I would highly recommend this company."
"The best contact lens provider in Canada. AAA++++ service. I have always had quick shipping, and thus far (about 10 purchases over two years), I have had one error in my shipment and they more than satisfied my expectations on service correcting the issue. Best prices too in Canada and if you spend enough you get free shipping. Number 1 in my opinion. "
"Excellent service, great products just as described and wonderful value products! Very pleased with prompt replies to emails regarding shipping. Ordered June 22/12 shipped out July 5/12.Overall 5 star rating!!"
"Have bought contact lens for the past year from them and the service is outstanding and second to none. Quite often they will have coupons or offer free lenses or shipping at no cost. Shipping is very quick as I live in Edmonton and orders are coming from Calgary. Got a credit on lenses that I had a problem with no hassle over the phone and prompt email response. Have had them edit my invoice to suit my insurers needs as multiple family contacts on one statement and as usual Emma in customer support met all my needs in a timely efficient manner. Would definitely recommend this site to all!"
"Great online retailer! Fantastic customer service! Thanks again Emma for your prompt and helpful responses to all my questions!Will definitely use Todayslens.ca again and will recommend to all my friends."
"I ordered sunglasses from them and in every stage from ordering to calling for follow up and shipping, everything was perfect and I'm very satisfied with the whole experience."
"Excellent customer service ! Great prices selection and service. Orders delivered within a week."
"Great customer service. Fast response to all emails I sent. Will shop again. Have great prices."