"I didn't realize that it was a resale site until after the purchase. It was when I received the order confirmation and it told me that the tickets would arrive by the day before the concert would occur that I realized it was a resale site. At this point it was too late to get a refund. I did receive my tickets. But I was able to find the same tickets for almost $100 less than the purchase price that I paid on Ticjets-Center.com. (Example: StubHub)"
"I thought I was buying our tickets through Ticket Master. Without realizing it I bought the tickets for 3xs the price & never got them. Contacted the company & can't get my money back. "
"Misleading and should be illegal. Reselling tickets at 300% value pretending to be the venue, just shameful "
"Customer service representative Thalia went well above and beyond for me in getting my tickets for me Thank you "
"Would never use them again. Purchased what i thought was premium parking for the Ahmanson Theater in LA and it turned out to be over 1/2 mile away and the walk was up steep hills. My wife has asthma and it was extremely difficult for her. The premium price we paid was 7 times higher than parking around the corner from the theater. BIG SCAM. They would not refund because they were a reseller. BTW the parking garage was empty and had a sign posted that parking was only $12 for 24 hours."
"It was a good experience good customer service great agent"
"We were scammed by this company - the site replicated the ticket vendor for a small venue. We paid $400 for two $50 tickets AND they sent tickets for a completely different section! I asked for their email to file a complaint, they provided an invalid email address that bounced back. They will not provide a physical address. We called multiple times, the first few calls they said there was nothing they could do (??!!), the final call they said they would send me an email immediately addressing the issue. Well it's over one week and we've heard nothing. The tickets we were sent were fully available on the true venue's website - Tickets-Center is simply purchasing directly from the venue when someone makes a purchase, then reselling at 4x face value by appearing to be the authorized ticket agency for the event. There is no reason for this company to exist, they are not a marketplace for consumers to resell tickets, this is set up purely to deceive. They are selling something they do not have in-hand at the time of your purchase. There is a Facebook page dedicated to complaints about these scammers. There are almost 9,000 complaints on BBB including incidents where the company sent tickets which were not valid. Tickets-Center will delay sending the tickets until just before the event, the ticket holder unaware their tickets are either fake or have been sold more than once (already used) until trying to enter. We now have to buy ANOTHER pair of tickets as we have zero confidence our Tickets-Center purchase is valid. Beware!"
"Very deceptive even going so far as to impersonate TicketMaster in their language, logos, etc. "
"Do not use this site and buy direct from vendor. It poses as if a legit site from the local venue but the fees gave me pause. I searched again for the venue and got on their site and bought two tics for $150, while here I would have paid $467. This is a scammy website. They overcharge for the ticket itself $75 compare to $179, and then add a service fee of $25 for each ticket. "
"Ordered two different concerts for Mountain Winery. For two concerts I have received 12 different emails. Only one concert appears in the app on my smartphone. That one is rather confusing. The other concert doesn't appear. I have tried calling the customer service number and have been disconnected 3 times. "
"This was my first time buying tickets and didn't know to download tickets as soon as they came. The seller took the tickets back when I didn't download them, but Tickets-Center gave me better seats at the same price and, so long as I could understand what they were saying, they guided me well through the computer process (even though I am in my 80s) necessary to get the tickets from the original seller, send them to Tickets-Center and then get the new tickets provided by the Center. "
"Paid $179 for show. Thought I was buying from actual center. NOT!. Later found real Center was selling SAME SEAT FOR $45. AVOID!!!"
"TERRIBLE ! ! ! SCAM ! ! ! Do Not Use. Go directly to venue and/or whichever access they use.
Hassle from day one. Very complicated to order. (Should have been my first clue.) Did not realize
I was not using Ticketmaster directly. Tickets-Center is allegedly a go-between/expeditor.
Ordered tickets in February for event Sunday, April 21. No contact until Friday April 19, saying tickets sent, and must be used on cell phone, no physical ticket or email info. No tickets received period. Spent hours on phone trying to resolve. Would not refund payment.
Tomorrow April 20, I will try to get answers from Ticketmaster if possible.
I'm about to write off the almost $300 for tickets, tax, service charges, etc., and call it an expensive lesson learned.
Would give them a MINUS 20 STARS if I could !!!!!
"
"I didn't know until it was too late why my two ticket prices were so high ($254) until it was too late. I would like you to reimburse me for at least $154. Good tickets were still available for $49 the day of Zach Williams concert.
"
"I had an event for today. Paid double price for two tickets. I was promised tickets delivery by yesterday. Nothing arrived.
spent $1000 for two tickets. Got Nothing. "