"I bought a thermometer a couple years ago that was ok but didn't quite live up to expectations (seemed to take longer than advertised), though it worked well enough. Unfortunately, it started failing several months ago, and when I left a negative review on their website, they removed it due to my owning the older version of the model and leaving a review on the newer version. Considering that they conveniently leave the model the same and just change the version, this means there will be no reviews older than the current version, so there are a bunch of glowing reviews based on short-term ownership, but no reflection of long-term use. Again, very convenient. Then, they said that based on the description of my problem, it was likely caused by water damage. I found this surprising considering it was marketed, both on the website and packaging, as being waterproof and even dishwasher safe. I told them I had bought it for that very reason, and had exposed it to water, so that quite possibly could have been the cause of the problem. Even though they screwed up and (falsely) advertised it as being waterproof, they made it out like it was my fault and "offered" to provide me a whopping 10% discount on a replacement. When I pointed out the ridiculousness of that, they then "offered" a free replacement, but not because of their mistake, and that it was the right thing to do, but because I had been "so very helpful - and forthright in [my] feedback" as a "thank you for [my] help." Give me a break. I just bought a ~$10 thermometer from another company that works just as well and has a larger, backlit display and a folding probe. I'm done with this company."

"I ordered a type k probe that I found on sale. The website was easy to navigate. The checkout process was easy. They didn't try to upsell me or try to get me to buy add-on junk. Shipping was extremely fast. A shipping label was created the same day I ordered and item was enroute the next day. Packing was good. The probe seems to be very good quality. Prices are a bit high - but you get what you pay for. I plan to return to ThermoWorks in the future."

"Found these guys while searching for a Polder digital thermometer for cooking. Bought the "Original Oven Thermometer/Timer" and a spare probe. Looks like they now manufacture the unit under the "Thermoworks" name. They also manufacture the popular "Thermopen"...a little out of my price range for now

Cost was excellent; shipping and handling very reasonable, and received the unit within a few days (packed along with some tasty jelly beans !)

Will use them again."