"i have bought a few watches from this seller, they where all as described and worked just fine,no problems. i'd buy from from them again"
"Bought a watch. Wasn’t the right one. Returned it no refund. RMA 677395"
"I bought an omega seamaster 300m from the watcher, and it arrived in a week, Box and papers, no dealer stamp since its a grey market, but the product is genuine, and the accuracy is +1 sec a day in all positions, at 25% off list price I'm very happy overall with the purchase. "
"No responden los correos, estoy tratando de devolver el reloj que compre a ellos y no contestan los correos el teléfono que aparece en la página web no funciona, parece una firma pirata"
"I recently ordered a Ball Engineer Master from them and it arrived without a manual! They come standard with a disk manual. The watchery shipped me this watch without it!"
"It’s says 30days for the return, after that 30 days its going to be a final sale , which means no returns accepted. But they don’t answer the phone, and how is that work??? I have been calling them everyday I woke up. Wait for at least an hour everyday on the calls, still no one answer the phone. Very bad customer service and irresponsible company. The worth company I have ever purchased with!!!! "
"Customer service doesn't exist and doesn't reply to phone calls or emails. Bought Swiss watch, never received it. now have to open dispute with my bank. "
"I am in utter shock after reading previous reviews from other customers. I ordered a luxury Tissot on the 4th of December 2020, and uptown date January 6th 2021, I am yet to receive my watch. I got an email as well from a person known as Hedi, and I don't know whether she is well schooled because she provided USPS with my wrong shipping address and the item was resent back to them. I purchased the item via PAYPAL and they misled PAYPAL that the item was delivered to me. Upto date, I am still chasing to receive back my payment and I will seek legal action action if I do not get back my money. This company is a fraud and a cheat and they need to be shut out of business for good. "
"I had a horrendous experience with The Watchery. I ordered a watch, and I never receive the item. They don't want to help me; they continue hanging up on me. I have all the conversations recorded. This company is horrible. Stay away. I never receive the package, and I lost my money. 100% I will report this company, and I will file a claim. "
"I had a very negative experience with The Watchery. Ordered a watch and waited for weeks - no order status - no response to Emails, texts, anything. Getting my money back from the credit card company and filing a complaint against them with the bank and with the Texas State Attorney for fraud. STAY AWAY."
"It’s been 9 days since I placed an order 1 thing a pair of ray bans for my dads b day it’s not even shipped out yet... woman named Hedi keeps telling me to wait 48 hours with a confirmation email, she said the same thing 3 days ago... my dad will not be receiving his gift on time due to the lack of caring to get your goods to your customer. It should take a week to get anything anymore this isn’t 2001...."
"I bought a watch 3 weeks ago! Paid 15$ for shipping but I haven’t received it and they phone number or email don’t work! Any respond! "
"Ordered a watch over two months ago and have not received any information on the status of the order. All attempts at contacting the company have resulted in no answers. Their main contact line just turns off after five minutes of hold music. Lots of other great options for online retailers. About to stop payment on my credit card."
"I received my order broken! Need you to replace! Did not even get paper work on order"
"I recently brought my Omega Seamaster for a bracelet refinishing and am very happy with the results. Yousef not only made the bracelet look brand new he was very pleasant to deal with. He is a true artisan and professional. "