"I've been ordering from The Vak Shack since 2008...they definitely hit some rough patches with slow customer service, but since 2014 they've been under new management (Amanda) and I haven't had a single issue. In fact, I haven't really needed to contact anyone since they are on top of their shipping. Orders are nicely packaged and shipping costs have decreased dramatically. I enjoy supporting smaller US based businesses. Plus, you can't beat the bags made in Italy vs. China (which all the retail store bags are made in China). "
"Poor follow through. Buyer's charge card is immediately utilized but getting the merchandise can take weeks. Phones are not answered, E-mails are ignored and their E-Bay store is apparently closed down? Plenty of others to choose from. Recommend not using this one "
"I placed an order with the Vak Shack On August 16th, never heard a thing. I emailed and repeatedly called, to no avail. Finally after two months I received a reply. Some one with medical issues, new management and my order "fell through the cracks" after 10 weeks I finally did receive my order. Buyer beware is all I can say. Oh, and they claim new management, but I'd be suspicious since she admits to being out with medical issues, so she was working there in the past. Just wish I had known before I placed my order"
"Been waiting a month. No one answers the phone and no feed back about my order. Will never order from them again."
"Nearly 3 weeks after order date and still have not received my product. Emails to company are not being returned, zero customer service. DO NOT order from this place."
"The Vak Shack sells vacuum packaging supplies for sous vide cooking and long-term storage. They are a bit slow to respond to inquiries, but their price for external clamp (as opposed to chamber) machine bags is good. The line of external sealers they sell (the Minipack Cyclone models) are well priced and very robust. I've been scared once or twice that I wouldn't receive a delivery, but they always come through. Better customer service and communication would quickly make this a 5-star company."