ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
5/5

2019-11-11

Excellent Customer Service

"Showroom has many products to choose from. Great service and fast delivery. Love the showroom in Pearl, Ms but would not hesitate to shop online as well!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-05-16

Easy shopping

"Very simple and easy shopping experience. Their website was very informative."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-05-13

Easy buying experience

"The staff is friendly and very knowledgeable. I would 100% shop with this company again in the future!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2017-12-05

Wonderful Experience

"My transaction was super easy from beginning to end. I knew the recliner I wanted would need to be special ordered and would take extra time and the customer service team kept me up to date at all times. I love my Himolla recliner and would definitely choose Unwind.com again for all future purchases."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2017-03-22

My chair was perfect.

"I had ordered a Stressless chair for my fiance, due to her constant back problems.. She literally sits in the chair every night and will not let me sit in it. I was happy to find out that they had the chair I wanted as well and the staff was very knowledgeable. I would definitely recommend them to anybody and look forward to buying a Stressless recliner for myself :) . "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2017-01-10

The nicest staff I have ever dealt with

"My wife and I have ordered from the Unwind Company quite a few times over the last 8 years or so. Each time we have had a very positive experience. Their knowledge about healthy back care products and goodies is pretty extensive and we have all but kicked our achy backs "back" into healthy shape with their recommendations. Our latest purchase was for 2 Stressless recliners from Ekornes of Norway. We already have a couple that we purchased from Unwind.com back in 2010 and these 2 new ones were for our summer home. They arrived in perfect shape and only took about 2 business days to arrive. We couldn't be happier with our purchases or our dealings with this company. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2016-12-22

You'll need a comfy place to rest after dealing with the Unwind.com

"I ordered a recliner at the end of November 2016. I was told I would have in 10 days. It's now Dec 22nd 2016 and still no recliner. What happened? A week passed after my initial order (which was a very pleasant experience ) and I had not received any information re: shipping. I called the company and was informed that the base of the chair arrived to the warehouse damaged and its would be another two weeks before my order would ship. I replied that when I placed the order, the gentleman claimed he was had gotten up walked over to the recliner ( size, style &a color) and said yes, we have it here ready to ship, they simply needed to apply the protective coating and off it would go. This new person could not explain this but assured me in two weeks the recliner would be shipped. A few days later I received an email explaining this , thanks.
So I called the afternoon of the 16th to find out if there were any updates on my order. The very nice woman on the phone told me, great news! My recliner would be delivered on Wednesday the 21st! Yay!
Wednesday the 21st has come and gone, no chair.
This morning, the 22nd of December, another woman called and said she was having a recliner delivered on Friday. FRIDAY.
I called the Unwind Company to express my frustration at the amount of false information I keep receiving from them. They were very kind, apologized and offered me a $50 credit toward merchandise in their online store. I told them I couldn't in good conscience possibly spend another dollar with them, online store credit or not.
I can't recommend doing business with the Unwind Company . As nice as they are, it doesn't make up for their continual misinformation. Save yourself the aggravation.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-22

"Very satisfied and impressed with this company, I nervously ordered a stressless ottoman and received a call the next day confirming my order which put me at ease, I was also able to add a cleaning kit to my order and the biggest surprise of all is my order arrived in just a few days!!! I would buy from this company again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-17

"My husband and I bought our beautiful Ekornes furniture from Unwind.com and were very pleased. The service was impeccable (they even conditioned our furniture for free before shipping) and we enjoyed not having to pay local delivery fees or state & local taxes. I have recommended their site to a number of my friends and family."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A