"I ordered towels for a local golf team's season in August of last year, and paid for them up front by credit card! The card got charged and they emailed saying the towels were on the way...we never received them. Called back and they said something happened but they would send them right out...never received them! Sent emails and was told they didn't know what happened but that the towel we ordered was no longer available, but that they would ship me a similar towels...it was now October and we still never received them. Well it is now almost a year. My card was charged way back in August for towels that we still have never received!!!"
"This company is a massive scam. I placed an order for 24 flat king-size sheets on March 7th, in order to use as the backdrop for a small party in our garage. I got an invoice number saying a FedEx tracking number would follow. Never did.
March 31, my sheets still had not arrived. I called and spoke with “customer service” and was told that my shipment is showing “en route” and should arrive in 2 days. Fine.
April 4, order still not here. I call again, and am told the order is en route and would arrive in 2 days. I said, that is what the last person told me, please send me a FedEx tracking number so that I can track it myself. Guy says itll arrive in my email in 2 minutes.
An hour goes by, and still no email. I called yet again, and talk to a different person in customer service, explaining my situation and that I also never got a tracking number. He puts me on hold, and then comes back and tells me that he is very sorry, but it seems like my order got lost in transit??? and they no longer have that item in stock for another 2 months.
Needless to say I canceled my order, and now I have to scramble to try to find more sheets for a party I have in less than a week. Thanks a lot for nothing! AVOID. "
"We always purchase flat & fitted sheets from Towel Depot, I am very happy over all, I've been buying form Towel Depot for nearly 10 years, This is the only time, I felt like I owe them this :)"
"Order flour sack kitchen towels with printing, and I am very happy with the quality , towels are good quality and with perfect hemming and prinitng."
"Order salon towels, and was very happy with the quality, I was hesitant at first but over all very satisfied."
"order salon towels, and I was very happy with the quality "
"Horrible, no words can discribe, do not order from this company.
They are scammers
Almost 3 months no towels
"
"I ordered towels over 6 weeks ago and they still have not shipped my order, nor will they tell me when they will ship. I've asked for a refund; however, they will not guarantee that they will issue one! I've called many times and no one answers and you are just left on the answering machine. I've tried reaching out via a live chat but they do not answer your questions. DO NOT ORDER for this company. I'm now out of $70! If you have any issues with this company, please report them to the Better Business Bureau. They have been reported but the more we document our complaints, maybe they will shut this company down so people are losing their money!"
"We ordered towels in May, 2021. They are screening my calls, no response yet, they said the carrier delivered and we never received them. No refund. "
"I purchased over $800 in hand towels and golf towels in Dec. 2020. It was supposed to be free shipping but they charged me almost $90 for shipping. I received the hand towels right away but they never shipped the golf towels. I called and they said they were ALL backordered. I called again in January, after they marked my order as complete on Jan. 13. I called and they stated they had been shipped. When I still didn’t receive them by the beginning of February I called again and they claimed the shipment had been lost and they would resend it. I never received it and began calling approximately 20 times every day. I’d either get an answering machine or someone would pick up and immediately hang up. I finally filed a complaint through PayPal and PayPal reimbursed the money for the golf towels but I’m still out almost $90 for shipping that was supposed to have been free. "
"towels are not only the wrong color but I didn't think they were ever going to come in. they lied to me over and over again saying the towels had already been sent when in fact they had not. they screened my calls and to get in contact with them I would have to call from another number and then they would answer. horrible experience"
"Very pleased with my salon towel order, it was the best choice."
"Order 600 Dozen's of Salon Towels for our multi location's Salons & Spa, We operate from NJ. At first I was hesitant but man it was exciting to get the delivery the very next day as I didn't realize they ship from Rochester, NY, I got my entire order and when I open the boxes, it was just what I expected, Perfect Hand towel and in exact same color as I expected. Keep up the Good work."
"We own a pet grooming shop, and we ordered 20 x 40 bath towels economy ones, They are great for the price and our pet's love's them :)"
"I ordered Salon Towels, they are perfectly made not so thin and not so thick. The price is very reasonable for the quality. Will be ordering more.
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