"AFTER ordering, got contacted by customer service that some of the items weren't in stock anymore. Ended up agreeing to a mis-matched bikini set... and am now about to pay 15 dollars in VAT charge PLUS 15 dollars in "clearance" fee to the shipping company ON TOP of 15 dollars shipping charge. All of that - after waiting for my order to arrive to the UK for over 2 weeks. Wish you guys have figuered out international shipping conditions before advertising it to customers!"
"This store has a huge variety of styles. I tried several until I finally got what I was looking. Suits with high quality material, beautiful designs, colorful and comfortable. Worth it!"
"Many thanks to this store! Very fast delivery and gorgeous bikini styles. I'll definitely buy some more next time. "
"I don't know about previous reviews, maybe something has changed the last two years since I was introduced to The Orchid Boutique by my sister as I have never experienced any issues; their website is pretty easy to follow, if an item is not in stock or backorder you will see at least two (if not more) notifications before you complete your transaction, also the return policy is pretty clear as long as you take a look at it and have everything clear you should have no problems at all, besides it is one of the return policies that give you more time (30 days!) to return items for a refund, exchange or store credit.
I love the variety of brands that they offer, all different and all great quality; it is also a plus that the customer service representatives seem to know every single item very well so if I have any doubts in regards to an item I contact them, usually through a chat, and they will let me know if the item would work for me or suggest something different.
Overall, I am a very happy customer of this boutique and I will be for many years to come."
"Loved the items and the service, it took like a week to get to me, but definitely worth the wait!"
"Their return policy is terrible I just spent an extra 17 dollars on shipping for the items that did not fit. They need to come up with a more friendly return system. This is not acceptable will not order anything from here again, and will advice anyone that if you are not 100% sure that the item will fit to save your money or take it somewhere else. There’s a lot of swim suit company’s with better customer service and return policy’s other sites where you can shop. http://www.beachbunnyswimwear.com/returns-policy https://www.everythingbutwater.com/products/swimwear/1?key=FLT-BT--B-2790-E--C--S--P-0;10000-ST-True-SL-False-OR-False-SA-|Swimwear|-K-||&offset=0 "
"I am a new customer and loved the experience! Great variety and customer service, definitely will return "
"Orchard boutique sent the wrong size bathing suit and their supplier is “on vacation” so they won’t be able to send the right one in time. Very disappointed. "
"It was very hard to decide which suits to buy for my vacation, there are a lot of beautiful options! Apparently they are on a sale now and there are a lot of gorgeous products at very low prices. I called and a lady helped me with the sizing, she was really nice, they sent me the order the next day and I was really happy with the products I bought some Maylana suits and most of them are reversible - just what I was looking for."
"I ordered a bikini by Maylana a new brand that I found at Orchid. I wasnt sure of the sizing so I decided to open a chat. The lady at the chat was able to walk me through the process and her sizing advice was right on. I received the bikini a few days after the purchase with their free shipping.
I am very happy with my purchase. I have gotten a lo of compliments on my bikini. Did I say the bikini I purchased was reversible - almost like 2 for the price of 1. "
"I placed an order but did not receive the confirmation email, so I called and the lady was wonderfull. She helped me with the info and get my order out the same day, she even called to follow up after the order was shipped!! Very happy with my new bathing suit."
"I love this store; they carry the most amazing swimwear brands with the highest quality you can find on-line.
I’ve been a patron of this boutique for years and one of the things that I really like, besides their products, is the website; they have an ample variety of items and they offer you the flexibility to mix and match any items or buy them (tops and bottoms) individually, which is very convenient. Also, when you select an item, the website will let you know if the item is available or, if not, how long it will take to be back in stock, this is very important if you have a time frame to receive your items so you can plan accordingly and you will never end up paying expedite shipping to no avail. I have never had an issue with the sizes, as the website has a size chart link to every item. The size charts are not generic like most; instead, they vary according to the brand. Another amazing thing about this website is that it doubles as a blog; you will find great articles, from what’s en vogue to what would be your best fit.
The customer service team has always been very helpful, although I must admit that in all these years I have not had the need to contact them many times and I usually do it via e-mail, they always reply in a timely manner. They also handle the returns very fast; as long as you comply with the return policy the process is very smooth.
I must say, I find all their items to be high-end items; from the fabric to the construction of the swimsuits and the beautiful details, these swimsuits are worth every dollar I have paid over the years. My swimsuits are always admired not only for their beauty and quality but also because of their unique look.
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"This place cheats you on top of never sending you your order. I have had the worst trouble. Seems like a bunch of dudes work in this warehouse and are clueless. I paid 50 dollars for FedEx shipping. I received my swimsuit 6 weeks later without a shipping refund. They ****. Not sure what happened. I have order from them for years. Something has changed "
"Had the greatest experience ever! The suit I wanted was not in stock and I needed it for my vacation, so I
called and they send it directly to my hotel in Colombia!!
The best customer support
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"It literally took 30 minutes to place a simple order! The guy asked me to repeat my email and CC info at least 3 times. Finally when we finished, 30 minutes later, he had lost my email address. I never write reviews but this was the most ridiculous customer service ever. I will be shocked if the transaction goes through.
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