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Verified
5/5

2004-12-07

"MODGOD has been the best online purchase I have made. I sent him a mod gone wrong and he made it right. He sent me multiple pix's of the problem and his communication was great. I have sent hime 2 xbox's so far and at least 1 more on the way. Thanks"

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Is easy to do business with
Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
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Verified
5/5

2004-12-07

"This is a great place to get a premod xbox. I got a refurb xbox with 120gig drive for 339 shipping included. The prices have now since raised for the holiday supply problems I think.

Service is supurb. I was notified every step of the way until it was shipped to my door. I also get news updates as well. The guy who runs the place always answers your emails or forum posts within half a day.

The unit has worked flawlessly. When I have money I plan to get another one for my bedroom(works great as a cheap media center pc. Without tivo fuctionality of course).
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use