"I ordered two pair of headphones from this web site. The package arrived about 12 days later, imported from China. One item arrived with a broken earpiece and the other had a stretched band that wouldn't grip my head. They don't look like counterfeits, but they may have been damaged product returns that were resold. I used a web form to request a refund the day I received the package but have not gotten a response. I called their 800 number but no one answered. While the site lists a physical Texas address, further research showed that the web site operators are squatting on the business name and address of an American furniture retailer that went out of business last year. The site lists a GMail address for correspondence, but GMail alerted me that they were not a verified GMail user and should be considered suspect. Finally, this vendor is not an authorized seller for either Sennheiser or Klipsch, the manufacturers of my products, so they will not honor any warranty requests from a MercantileTX buyer. I also received an email from the company alerting me that the biller would be a Chinese company called LazerPoint.com, not TheMercantileTX. LazerPoint has a 1-star rating from ResellerRatings.com for poor customer service and shoddy merchandise. I don't expect the company to respond to my RMA request, especially since their returns policy says buyers must ask for an RMA from their order web page and there's no link to do so, and I am going to dispute the charge with my credit card company. Do not buy from this company, they are extremely risky."