"Bought a solar kit based on my conversation with customer service. Set it up with help from tech support over the phone. It repeatedly fails and they blame me for setting it up wrong? Well it was YOUR instructions. Fix my setup, hundreds on mailing components back and forth for repairs, it just won't work.
A local guy has been helping try to sort it out. My setup is fine. Apparently at solar conventions AIMS gets laughed at. Wish I could laugh living through the winter without electricity thanks to them, while still burdened with debt."
"A freind of mine who is an electrical wizard, was not familiar with the Aims inverter/chargers, but told me the specs are EXCELLENT! He told me to be sure to get the UL 458 model in order to be ABYC compliant. Thank you to everyone at the Inverter Store! "
"Stephanie was a great helping select the model I needed "
"the service was excellent and the delivery on time. thanks for the great job. from Luisito Auto Parts in Puerto Rico. this is the second equipment I have bought. "
"Very helpful sales team. Ordered 3 inverters"
"They were very helpful and nice to work with
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"I googled inverters and the link for the inverter store came up. I shopped around the page found what i was looking for.. had a few questions when the Live chat box popped up. I spoke to someone named Serena... asked a bunch of dumb questions and she was VERY patient and answered every single one of them. Even if I had any doubt about purchasing this product it was all wiped away because of their customer service!!!! "
"Im currently shipping things to PR with the disaster and all and most of my online purchases have been on back order. When i was purchasing this, Rachel from the Inverter Store provided me detailed information on the units, informing me which ones were on back order and which ones were available as well as the capacity of said inverter and its ability to power certain household items. I'm very happy with the service!"
"i am upgrading from 12 volts to 24 volts to run hot water a/c and all lighting and appliances with a aims 3000 watt inverter charger and 2000 watt of pv. all is capable just takes power and time management and a few relays but 3000 watts that can surge to 9000 watts can handle all. and when made in america you can get it fixed i went down the chinese road and its cost me more in the long run. aims and midnight solar another made in america product is basically bulletproof. and did i say i can get service without waiting 2 months!!"
"We thought we had a problem inverter but after talking to Kyle, he spent 30 minutes helping us trouble shoot. After a long discussion, it was our batteries and cables. He was nice and helped us get the right cables. "
"I purchased a "sample" from their used section for $199.00 retail $499.00 so needless to say, it was a very good deal. I then got a phone call a few hours later telling me that the inverter I purchased wasn't in inventory...someone made a mistake. So instead of taking one for the team, so to speak, I was told that I was basically screwed, they couldn't help me. I was going to buy a LOT of merchandise from them but, now I'm taking my business to invertersrus. Sorry Inverter store!"
"I called The Inverter Store asking what size inverter I should purchase for my car to run a laser printer. They told me what to buy. I paid $150.00 to install it and it would not boot up my printer. I called them they said OH YEAH the internal parts were changed and you need a larger inverter. I had to pay for it to be uninstalled and returned it to The Inverter Store. They charged me a restocking fee. They told me to buy the product then charged me for their mistake. I will never buy from them again nor recommend them to my fellow Settlement Agents."