"I ordered a sprocket and the email said it shipped but I haven't recieved it. I sent two emails and two phone calls but have never heard back. I Sadly have decided they are not the place to order from any more."
"Excellent Customer Service"
"I Bought 48 bearings. There was an issue with a a few parts. I was sent new parts and sent return labels in a very timely manner. I would definitely do business with again. Good product great guys to work with!!
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"Ordered two bearings for JD baler. Received 5 days later as I chose USPS as shipping method as bearing were ordered for spare parts. Same bearings as oem parts at less than 1/2 price. Will buy from them again. Highly recommend!"
"I needed 2 bearings for the fan in my air purifier. Checked Home Depot, Lowe's, and every hardware store in my area but no one had them. Looked online and discovered the Big Bearing Store and very glad I did. Found the size bearings I needed in no time at all. The prices are great and you can order bearings in any quantity you want. If you place your order before noon they will ship it the same day. Every other site I went on shipped the next day. They also have many shipping options to choose from. I chose USPS priority mail for just $3.41. My order was shipped on Monday and I received it on Thursday. The bearings were just as described and seem to be great quality. Can't comment on customer service because I did not have to communicate with them. Highly recommend The Big Bearing Store!"
"When my order hadn't arrived after 2 weeks, I contacted Kevin and he said it was shipped out 2 days after I placed the order and must have gotten lost in the mail. He said that he would send out a duplicate order by priority mail at no extra cost and I should receive it in 1 or 2 days. I did! He told me if the original order showed up, to contact him for instructions to return them. Yes, my order was late but it seems like it wasn't their fault and they did come through! That's what counts!"
"Lets put it this way, it took the Memphis Better Business Bureau and 30 days to receive a refund for a part they never delivered. Never answered 12 phone calls over 12 days nor multiple emails.
Found the same part they charged $38 before shipping locally 5 miles away for $18
I finally rece3ived an email from them-- We got the part back last week and you have been refunded. You are no longer a victim so please stop accusing us of bad things.
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"Products were very good for the price. Would buy from them again."
"Ordered 52 ball bearing and received none. Tried to contact them by email 6 times to get my money back and received 0 answer. I always thought that a company selling online had to check their e-mail from time to time, it looks like I'm wrong..."
"This company also has a "store" on e-bay. I bought directly from Big Bearings Store. I ordered 4 pillow-block bearings to accept a 7/8-inch shaft, but what I received were for a 1-inch shaft.
I called customer service, and they immediately sent out the right bearings at no additional cost to me, and told me to keep the wrong ones because their value wasn't much more than shipping costs.
You can't ask for better service than that! Time will tell if the bearings hold up as well as the old ones (their replacement would have been $47 apiece when special ordered by a local dealer, versus < $8 at the Big Bearing Store. "