"I purchased a Plexidor pet door from this site. I ordered it on a Sunday and received it on the following Thursday. It didn't have all the parts in the package. I e-mailed them about it an received a reply in about an hour.They sent the missing parts right out and I got them the following Monday. The pet door is high quality and works very well and keeps the cold weather out. The people were curitous and very prompt and it was a pleasure to do business with them. I would do business with them again. Claude"