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Verified
1/5

2006-03-29

"According to the site the software is available for immediate download. This is not true. This is day 3 since I made the purchase and have not received the download link yet. I've sent to emails to the company and have not received a response yet. BUYERS BEWARE!!!"

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Overall customer service
Customer service being trustworthy
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Overall web site
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Verified
1/5

2005-08-03

"Buyers beware - This company advertises that for $8 you can purchase 1000 flash web templates. I bought them and was directed to their site to download 8 modules of almost 522 MB. Turns out that there was maybe a handfull of flash templates, a lot of which had only minor changes, and most of the files were very large photoshop pictures that are too big for posting on a web site anyway. I've tried to contact the company, which returned my e-mails when I had a question before I bought, but after...I don't hear from them. Glad I didn't spend the $26 for the entire package."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site