"My card was declined. After fixing it on my end and completing the order, I got an automated email the next morning saying my order couldn't be completed and to contact the sales team by email "within 24 hours to confirm the order details." I did so, and they got back to me 3 days later, after the weekend. I'd emailed friday morning. The email monday said "Unfortunately this order has been flagged as possible fraud by our payment processor and we are unable to complete this transaction." I emailed back asking what I needed to do, and if I should try to order it again. It's been 4 days and I haven't heard anything back since.
From my perspective, it's annoying to have heard nothing back when I did everything that was asked of me. I understand that from their end it's probably best to avoid business from someone whose order was flagged as fraudulent. Ghosting me is probably the best business decision from their perspective. I should have given up and ordered somewhere else on day 2.
Additionally, I get that by having the lowest prices, there's not enough profit margin to have quality customer support, so I do accept responsibility for shopping by price, but I'd like to post my experience for any future customers."

"the product (a NOCO charger) never arrived; no tracking number; customer support never answered.
Worst battery supplier on the market.
order number 117070 from May, 1st, 1919"

"Needed chair lift batteries for disabled parents who live 3 hours away.

Paid $54 for overnight delivery so I could bring and install them. Now 2 days later when I have to leave NO BATTERIES!

Thank you for NOTHING and horrible service."

"The order was done in a timely manner , the only problem I have was it took fed ex to long to get here ! well over a week !!"

"My batteries arrived when expected and work great in my UPS."

"Perfect all around: Product, price, and delivery."

"less than half price from APC, amazing... Received the battery very quickly."

"thank you to the all team i am very happy with my purchase i made it , have a good day"

"very quick service will use again"

"Super service, prompt delivery at a more than fair price. We will buy from you again!"

"Faster delivery than I expected, and came exactly as expected. Wonderful seller. Thanks!
~Josh"

"the stuff arrive before that I expect, and the call to confirm that I will recieve the right equipment."

" Shipping was prompt and package received with no damage. Battery works great.

Thanks"

"Great! We got our battery fast!"

"Prompt shipping and delivered in perfect condition. Included additional screws for contacts which was nice, but would have been even better if a few strips of double-sided tape were included to connect the two batteries as shown in the instructional video from their website. New batteries are working well in my APC SU1400-NET."